Bilingual Remote Customer Support Representative - San Antonio, TX
About The Position
OneTouch Direct is hiring a Bilingual Remote Customer Support Representative to support customers and deliver a positive customer experience. The role assists customers with questions and concerns through phone, email, and chat, using product and service knowledge, communication skills, and problem-solving to resolve inquiries. The representative documents client interactions and collaborates with team members to improve service delivery. Applicants must live in San Antonio, Texas, be fluent in English and Spanish, and be able to work remotely with minimal supervision. This is a full-time position scheduled for 40 hours per week, with overtime opportunities. Flexible hours may include evenings and weekends. Paid training and development are provided. The position requires compatible Windows equipment and a hard-wired internet connection; Wi-Fi and cellular connections are not permitted.
Requirements
- Must live in San Antonio, Texas.
- At least 1–2 years of experience in customer service or support.
- Fluency in both English and Spanish.
- Exceptional verbal and written communication skills.
- Familiarity with CRM software and customer support tools.
- Ability to work efficiently remotely with minimal supervision.
- Strong analytical and problem-solving abilities.
- Availability to work flexible hours, potentially including evenings and weekends.
- Windows 11 laptop or desktop with a webcam; Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
- Minimum Dual-Core 2.0 GHz processor; Quad-Core is recommended.
- Minimum 16 GB RAM.
- Ethernet port and hard-wired internet connection; Wi-Fi and cellular connections are not permitted.
- Internet speed of at least 50 Mbps download and 20 Mbps upload.
- USB noise-cancelling headset with a functioning microphone; it must be hard-wired, not Bluetooth.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat.
- Understand the company’s products and services to address client needs.
- Provide solutions to customer problems while ensuring a positive experience.
- Maintain accurate documentation of client interactions.
- Collaborate with team members to continuously improve service delivery.
Benefits
- Health care plan including medical, dental, and vision coverage.
- Paid training and development.
- Overtime opportunities.
- Diverse, welcoming culture with Employee Resource Groups and a positive, upbeat work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
