Remote Bilingual Customer Support Representative- San Antonio, TX

OneTouch Direct • San Antonio, TX

1d • Remote

About The Position

OneTouch Direct is hiring a remote Bilingual Customer Support Representative to support clients and provide timely, effective responses to customer questions and concerns. The role focuses on customer satisfaction through professional communication, empathy, and problem-solving. Applicants must live in San Antonio, Texas, and be fluent in English and Spanish. The position is full-time, scheduled for 40 hours per week, with overtime opportunities. Paid training and development are provided.

The role requires a Windows computer and a hardwired internet connection meeting the stated minimum speed. MacOS, Chromebooks, Apple devices, and Microsoft Surface devices are not compatible. Wi-Fi, cellular internet, and Bluetooth headsets are not permitted.

Requirements

• At least 1–2 years of customer service or support experience.
• Fluency in both English and Spanish.
• Strong verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently remotely with minimal supervision.
• Strong analytical and problem-solving abilities.
• Availability for flexible hours, potentially including evenings and weekends.
• Must live in San Antonio, Texas.
• Windows laptop or desktop with a webcam; Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
• Minimum dual-core 2.0 GHz processor; a quad-core processor is recommended.
• At least 16 GB RAM.
• Ethernet port and hardwired internet connection; Wi-Fi and cellular connections are not permitted.
• USB noise-cancelling headset with a functioning microphone; Bluetooth is not permitted.
• Minimum internet speed of 50 Mbps download and 20 Mbps upload.
• Windows 11 operating system; MacOS and Chromebook are not supported.

Responsibilities

• Respond to incoming customer inquiries by phone, email, and chat.
• Understand the company’s products and services to address client needs effectively.
• Resolve customer problems while maintaining a positive customer experience.
• Maintain accurate documentation of client interactions.
• Collaborate with team members to continuously improve service delivery.

Benefits

• Hourly base salary plus benefits; the posting describes the pay as great but does not provide an amount.
• Health care plan including medical, dental, and vision coverage.
• Paid training and development.
• Diverse, welcoming culture with Employee Resource Groups and a positive, upbeat work environment.
• Overtime opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed