Outside Parts & Service Representative

Dobbs Peterbilt•Seattle, WA

About The Position

The Outside Parts & Service Representative develops, manages, and grows customer relationships within an assigned territory to increase Dobbs Truck Group’s aftermarket parts and service business. The role promotes the company’s aftermarket solutions, including parts, service repair, mobile service, and uptime support programs, with the goals of increasing market share, strengthening customer loyalty, and supporting customer uptime across mixed fleets and all-makes service capabilities. The representative manages territory sales through systematic selling, customer visits, account-specific strategies, and collaboration with Parts, Service, Truck Sales, and dealership leadership. The role also engages regional and national fleet accounts, promotes fleet programs and OEM initiatives, and coordinates customer needs and service opportunities with internal teams. The position requires regular travel within the assigned territory and to customer sites. Work may involve time in a Parts warehouse and exposure to mechanical parts, fumes, chemicals, elevated locations, and outdoor weather conditions. The employee must meet the described physical demands, with reasonable accommodations available for individuals with disabilities.

Requirements

Strong understanding of fleet maintenance operations and aftermarket parts and service solutions.
Demonstrated ability to build relationships and grow customer accounts.
Strong communication, organization, and problem-solving skills.
Ability to work independently and collaborate effectively with dealership teams.
Valid driver’s license and ability to travel regularly within the assigned territory.
Ability to understand complex problems, collaborate, and explore alternative solutions.
Ability to organize and prioritize the work schedules of others on a short-term basis.
Ability to make decisions with significant impact on the immediate work unit and monitor effects beyond it.
Ability to communicate effectively by phone.
Ability to compute, analyze, and interpret numerical data for reporting purposes.
Ability to meet physical demands that include sitting, climbing or balancing, stooping, kneeling, crouching, crawling, reaching overhead, using stairs, standing for extended periods, and frequently lifting or moving up to 50 pounds; occasionally assisting with loads over 100 pounds.
Ability to drive a motor vehicle for extended periods and travel frequently between the office and customer sites.

Nice To Haves

Proven experience in heavy-duty truck parts, service, or aftermarket sales.

Responsibilities

Develop and manage an assigned territory to grow parts and service business with existing and prospective customers.
Build relationships with maintenance managers and purchasing contacts to understand customer needs and position Dobbs Truck Group as a trusted partner.
Maintain a structured sales-call cadence through in-person visits, phone communication, and digital engagement.
Maintain accurate account records, sales activities, and opportunity tracking in company systems.
Evaluate territory potential and identify new customer opportunities to expand market penetration.
Use systematic selling practices, including pre-call planning, needs identification, solution presentation, and closing opportunities.
Develop account-specific sales strategies to increase share of wallet and long-term customer value.
Analyze customer purchasing patterns, fleet composition, and service utilization to identify sales opportunities.
Monitor competitive activity and communicate market conditions and pricing pressures to leadership.
Convert competitive accounts and expand the company’s market presence.
Learn and represent aftermarket products and services, including parts, service repair, mobile service, and technology-driven service solutions.
Sell and promote parts product categories for a range of truck makes and models, including All-Makes Parts and Service solutions for mixed fleets.
Identify fleet service repair opportunities and coordinate with service advisors and service managers to schedule repairs.
Promote mobile service and other solutions that reduce customer downtime and improve fleet uptime.
Engage national and regional fleet accounts through in-person visits, phone communication, and digital engagement.
Coordinate with leadership and internal teams to maintain consistent engagement with strategic fleet customers.
Promote fleet programs and service agreements and support onboarding and ongoing relationship management for key accounts.
Promote company and OEM market programs, parts promotions, service initiatives, and fleet offerings; inform customers about cost-saving opportunities and support programs.
Participate in sales initiatives such as sales blitzes, trade shows, vendor events, and customer engagement activities.
Participate in ongoing training and professional development.
Collaborate with Parts, Service, and Truck Sales teams to provide customer support.
Communicate customer needs, service opportunities, and market insights to dealership leadership.
Work with parts and service managers to fulfill customer commitments and help coordinate service scheduling or parts support as needed.
Contribute to a respectful, trust-based work environment; discuss performance objectives with a manager, suggest efficiency improvements, support continuous improvement, mentor others, and give credit where due.
Follow the Employee Handbook and Employee Conduct Policy, support management decisions toward company goals, remain receptive to new ideas, and make decisions in the company’s long-term interest.