Outside Parts & Service Representative

Dobbs Peterbilt•Monroe, LA

About The Position

The Outside Parts & Service Representative develops, manages, and grows customer relationships within an assigned territory to increase Dobbs Truck Group’s aftermarket parts and service business. The role promotes parts, service repair, mobile service, and uptime support programs, with a focus on increasing market share, strengthening customer loyalty, and supporting customer uptime across mixed fleets and all-makes service capabilities. The representative uses disciplined territory management and systematic selling practices while collaborating with internal teams to drive sustained parts and service revenue growth. The position involves regular travel within the assigned territory and frequent trips from the office to customer sites. The employee also works throughout the parts warehouse and may encounter moving mechanical parts, heights, fumes or airborne particles, toxic or caustic chemicals, and outdoor weather conditions. The noise level is moderate.

Requirements

Proven experience in heavy-duty truck parts, service, or aftermarket sales is preferred.
Strong understanding of fleet maintenance operations and aftermarket parts and service solutions.
Demonstrated ability to build relationships and grow customer accounts.
Strong communication, organization, and problem-solving skills.
Ability to work independently and collaborate effectively with dealership teams.
Valid driver’s license and ability to travel regularly within the assigned territory.
Ability to understand complex problems, collaborate, and explore alternative solutions.
Ability to organize and prioritize others’ work schedules on a short-term basis.
Ability to make decisions with significant impact on the immediate work unit and monitor impact outside it.
Ability to communicate effectively by phone.
Ability to compute, analyze, and interpret numerical data for reporting purposes.
Ability to sit, climb or balance, stoop, kneel, crouch, crawl, reach overhead, climb stairs, and stand for extended periods.
Frequently lift and/or move up to 50 pounds and occasionally help lift and/or move more than 100 pounds.
Specific vision abilities are required.
Ability to drive a motor vehicle for extended periods and travel frequently between the office and customer sites.

Nice To Haves

Experience in heavy-duty truck parts, service, or aftermarket sales.

Responsibilities

Develop and manage an assigned territory to grow parts and service business with existing and prospective customers.
Build relationships with maintenance managers and purchasing contacts, understand their operational needs, and position Dobbs Truck Group as a trusted partner.
Maintain a structured sales call cadence through in-person visits, phone communication, and digital engagement.
Maintain accurate account records, sales activities, and opportunity tracking in company systems.
Evaluate territory potential and identify new customer opportunities.
Use systematic selling practices, including pre-call planning, identifying customer needs, presenting solutions, and closing opportunities.
Develop account-specific sales strategies to increase share of wallet and long-term customer value.
Analyze customer purchasing patterns, fleet composition, and service utilization to identify sales opportunities.
Monitor competitive activity and provide leadership with feedback on market conditions and pricing pressures.
Convert competitive accounts and expand the company’s market presence.
Learn and represent aftermarket products and services, including parts, service repair, mobile service, and technology-driven service solutions.
Sell and promote multiple parts categories for a wide range of truck makes and models, including All-Makes Parts and Service solutions for mixed fleets.
Identify service repair opportunities and coordinate with service advisors and service managers to turn them into scheduled repairs.
Promote mobile service and other solutions that reduce customer downtime and improve fleet uptime.
Engage national and regional fleet accounts through coordinated visits, phone communication, and digital engagement.
Coordinate with company leadership and internal teams to support consistent engagement with strategic fleet customers.
Promote fleet programs and service agreements, and support onboarding and ongoing relationships for key accounts.
Promote company and OEM market programs, parts promotions, service initiatives, and fleet offerings; inform customers of cost-saving and operational support programs.
Participate in sales initiatives such as sales blitzes, trade shows, vendor events, and customer engagement activities, as well as ongoing training and professional development.
Collaborate with Parts, Service, and Truck Sales teams to provide seamless customer support.
Communicate customer needs, service opportunities, and market insights to dealership leadership; work with parts and service managers to fulfill customer commitments.
Assist with service scheduling or parts support when needed to maintain customer relationships.
Contribute to a respectful, trusting work environment; discuss performance objectives and departmental goals with the manager; suggest improvements; support continuous improvement and change; mentor others; and give credit where due.
Follow the Employee Handbook and Employee Conduct Policy, support management decisions toward company goals, remain receptive to new ideas, and make prudent decisions in the company’s long-term interest.