Outside Parts & Service Representative

Dobbs Peterbilt•Memphis, TN

About The Position

The Outside Parts & Service Representative develops, manages, and grows customer relationships within an assigned territory to increase Dobbs Truck Group’s aftermarket parts and service business. The role promotes parts, service repair, mobile service, uptime support programs, and other aftermarket solutions. It focuses on increasing market share, strengthening customer loyalty, and supporting customer uptime across mixed fleets and all-makes service capabilities. The representative uses disciplined territory management and systematic selling practices while collaborating with internal teams to drive sustained parts and service revenue growth. The position also involves engagement with national and regional fleet accounts, promotion of company and OEM programs, and coordination with dealership teams to meet customer needs. The role requires regular travel within the assigned territory and frequent travel between the office and customer sites. Work may involve time in the Parts warehouse and exposure to typical warehouse and service-site conditions. Dobbs Truck Group describes itself as an equal opportunity and affirmative action employer and emphasizes inclusion and employee growth.

Requirements

Strong understanding of fleet maintenance operations and aftermarket parts and service solutions.
Demonstrated ability to build relationships and grow customer accounts.
Strong communication, organization, and problem-solving skills.
Ability to work independently and collaborate effectively with dealership teams.
Valid driver’s license and ability to travel regularly within the assigned territory.
Ability to understand complex problems, collaborate, and explore alternative solutions.
Ability to organize and prioritize work schedules of others on a short-term basis.
Ability to make decisions with significant impact on the immediate work unit and monitor impact outside that unit.
Ability to communicate effectively by phone.
Ability to compute, analyze, and interpret numerical data for reporting purposes.
Ability to meet the physical requirements of the role, including frequent lifting or moving of up to 50 pounds and occasional assistance with lifting or moving more than 100 pounds.
Ability to drive a motor vehicle for extended periods and travel frequently between the office and customer sites.

Nice To Haves

Proven experience in heavy-duty truck parts, service, or aftermarket sales.

Responsibilities

Develop and manage an assigned territory to grow parts and service business with existing and prospective customers.
Build relationships with maintenance managers and purchasing contacts to understand customer needs and position the company as a trusted partner.
Maintain a structured sales call cadence using in-person visits, phone communication, and digital engagement.
Maintain accurate account records, sales activities, and opportunity tracking in company systems.
Evaluate territory potential and identify new customer opportunities.
Use systematic selling practices, including pre-call planning, needs identification, solution presentation, and closing opportunities.
Develop account-specific strategies to increase share of wallet and long-term customer value.
Analyze customer purchasing patterns, fleet composition, and service utilization to find sales opportunities.
Monitor competitive activity and report market conditions and pricing pressures to leadership.
Convert competitive accounts and expand the company’s market presence.
Learn and represent aftermarket products and services, including parts, service repair, mobile service, and technology-driven service solutions.
Sell and promote parts categories supporting a wide range of truck makes and models, including All-Makes Parts and Service solutions.
Identify service repair opportunities and coordinate with service advisors and managers to convert them into scheduled repairs.
Promote mobile service and other solutions intended to reduce downtime and improve fleet uptime.
Call on national and regional fleet accounts through in-person, phone, and digital engagement.
Coordinate with leadership and internal teams on strategic fleet customer engagement.
Promote fleet programs and service agreements and support onboarding and ongoing relationships for key accounts.
Promote company and OEM market programs, including parts promotions, service initiatives, and fleet offerings.
Inform customers about cost-saving opportunities and operational support programs.
Participate in sales initiatives such as sales blitzes, trade shows, vendor events, and customer engagement activities.
Participate in ongoing training and professional development.
Collaborate with Parts, Service, and Truck Sales teams to provide seamless customer support.
Communicate customer needs, service opportunities, and market insights to dealership leadership.
Work with parts and service managers to fulfill customer commitments and help coordinate service scheduling or parts support when necessary.
Contribute to a respectful, trusting, and collaborative work environment; discuss performance objectives with a manager, suggest efficiency improvements, support continuous improvement, mentor others, and give credit where due.
Follow the Employee Handbook and Employee Conduct Policy, support management decisions toward company goals, remain receptive to new ideas, and make decisions in the company’s long-term interest.