Outside Parts & Service Representative

Roberts Truck Center - Farmington•Farmington, NM

About The Position

The Outside Parts & Service Representative sells parts and supports customers by clarifying orders, identifying and retrieving new or replacement parts, explaining product availability and uses, and recommending solutions. The role also receives and records inventory, maintains parts databases, completes sales and returns, and helps maintain a safe and secure environment. The position involves work in an office and shop as well as outside, and requires travel.

Requirements

At least three years of dealership parts experience.
Data-entry and telephone skills.
Customer focus and customer-service skills.
Verbal communication skills and strong written communication skills.
Ability to sell to customer needs and meet sales goals.
Product knowledge and inventory-control skills.
Professionalism and job knowledge.
Ability to work independently and work well with people.
Valid driver's license.
Ability to meet the public and make decisions.

Responsibilities

Identify, pursue, and maintain a flow of potential customers through prospecting, networking, and referrals to meet or exceed established quotas.
Take and clarify customer orders, identify parts, and offer and explain alternative solutions.
Advise customers about products, availability, product uses, prices, and credit terms; recommend solutions based on customer interests.
Complete sales by entering purchased items into the sales and inventory system, obtaining payment, adding purchases to credit accounts, and issuing receipts.
Maintain parts inventory by verifying supplies and placing orders when order points are reached.
Stock items by unpacking, arranging, and placing them in bins and on shelves, and adjusting the inventory system.
Process returned items by inspecting them, returning payment or issuing credit, repacking and reshelving items, and returning damaged items to suppliers.
Maintain a safe and secure environment by following safety and security standards and procedures and complying with codes.
Identify prospective customers using business directories, leads from existing clients, rental departments and other internal salespeople, and dealership lot checks.
Update job knowledge by participating in educational opportunities and reading about new products.
Support organizational goals by taking ownership of new and different requests and looking for opportunities to add value.
Perform other duties assigned by the manager.