Outside Parts & Service Representative

Farmington•Farmington, NM

6d•Onsite

About The Position

The Outside Parts & Service Representative sells parts and supports customers by taking and clarifying orders, identifying parts, offering alternatives, and providing information about products, availability, uses, and credit terms. The role also handles sales transactions and returns, maintains parts inventory and records, and works to identify and pursue prospective customers through prospecting, networking, referrals, internal leads, and dealership checks. The position is based in an office and shop environment, with duties also performed outside. Travel is required. The employee must interact with the public, make decisions, and work both independently and with others. The role involves frequent walking, standing, and bending; constant dexterity, hearing, talking, and visual observation; occasional lifting up to and over 50 pounds; and exposure to heat, cold, dust, and dirt.

Requirements

Minimum of three years of dealership parts experience.
Data entry skills.
Telephone skills.
Customer focus and customer service skills.
Verbal communication skills and strong written communication skills.
Ability to sell based on customer needs and meet sales goals.
Product knowledge and inventory control skills.
Professionalism and job knowledge.
Ability to work independently and work well with people.
Valid driver's license required.
Ability to meet the public and make decisions.

Responsibilities

Take and clarify customer orders, identify parts, and offer and explain alternative solutions.
Sell new and replacement parts and provide information about products, availability, uses, prices, and credit terms.
Complete sales transactions by entering items into the sales and inventory system, obtaining payment, adding purchases to credit accounts, and issuing receipts.
Receive and record new parts inventory and maintain parts databases.
Maintain parts inventory by verifying supplies and placing orders when reorder points are reached.
Stock items by unpacking, arranging, and placing them in bins and on shelves, and adjusting inventory records.
Process returned items by inspecting them, returning payment or issuing credit, repacking and reshelving items, and returning damaged items to suppliers.
Maintain a safe and secure environment by following safety and security procedures and complying with codes.
Identify, pursue, and maintain a flow of prospective customers through prospecting, networking, referrals, business directories, client leads, rental departments, other internal salespeople, and dealership checks.
Update job knowledge by participating in educational opportunities and reading about new products.
Accept ownership of new and different requests and explore opportunities to add value to job accomplishments.
Perform other duties assigned by the manager.