Parts & Service Support Representative

Federal Signal Openings•Streator, IL

13d

About The Position

The Parts & Service Support Representative provides customer and vendor support by phone and in person, handling orders, order status inquiries, invoice copies, and special requests. The role also supports parts inventory and shipping operations, including receiving, packing, shipping, moving, and documenting materials. The position pays $20 per hour.

Requirements

High school diploma or GED.
Strong computer and data-entry skills.
Good verbal and written communication skills.
Strong organizational, problem-solving, and time-management skills.
Ability to lift 40 lbs.

Nice To Haves

At least 1 year of related work experience preferred.

Responsibilities

Answer inbound calls courteously, promptly, and efficiently.
Build and maintain customer and vendor relationships through consistent service, communication, and follow-through.
Assist customers and vendors by phone and in person, addressing their needs and helping prevent unnecessary escalation.
Enter orders, check order status, create invoice copies, and manage special requests.
Communicate sales, promotions, and new products when directly assisting customers.
Pick, pack, and ship parts and other items as required.
Move materials to appropriate areas throughout the facility and document them according to established procedures.
Maintain applicable inventory levels using appropriate software or systems.
Notify the Location Manager of inventory shortages or discrepancies.
Monitor shipping supplies and notify the Location Manager when supplies are low or inaccurate.
Coordinate with freight carriers and provide shipment information, including weights and dimensions.
Unpack, examine, and route incoming shipments; inspect for damage or shortages and report findings to the carrier and/or Location Manager.
Perform cycle counts according to established procedures.
Perform other duties as required and assigned.