Parts (boat, motor, trailer & ATV) Sales - Full time
About The Position
The Parts Sales role maintains and controls boat, motor, trailer, and ATV parts inventory and assists external and internal customers with purchases and questions about parts. The role supports a world-class customer service experience by handling customer inquiries, researching parts information, and completing sales transactions. It also manages purchasing, receiving, inventory tracking, returns, warranties, and inventory reconciliations. Work is performed under general supervision using established procedures, with occasional independent judgment to resolve problems and recommendations for improving work procedures, policies, and practices.
Requirements
- High school education or equivalent experience.
- Ability to calculate figures such as discounts or percentages and make change for customers.
- Ability to communicate in a friendly and professional manner with customers and associates.
- Good phone etiquette.
- Ability to establish and maintain effective working relationships with management, coworkers, and customers.
- Ability to operate a computer and perform data entry functions.
- Ability to lift up to 50 pounds.
- Ability to stand for extended periods.
Nice To Haves
- Marine knowledge is helpful.
Responsibilities
- Support a strong commitment to customer service and ensure a pleasant and productive shopping experience.
- Respond to customer inquiries about retail parts, price quotes, and general information by phone or at the parts counter.
- Research customer inquiries using internet sites, manufacturer contacts, and on-site reference materials.
- Perform parts sales transactions by phone or at the parts counter.
- Safeguard funds received and perform daily till reconciliation procedures.
- Create purchase orders for stock, customer, or work order requirements and forward orders to the appropriate vendor.
- Receive ordered parts and verify shipping documents against merchandise and quantities received.
- Enter received parts into the IDS inventory tracking system.
- Place received merchandise in designated locations for easy retrieval.
- Verify and validate full payment before shipping special-order parts.
- Issue parts to technicians and riggers according to work order requirements and enter issued parts into IDS to track inventory.
- Verify and complete refund transactions for returned parts or cancellations.
- Send returned and warranty parts to the appropriate vendor and ensure credit is received.
- Prepare for and conduct required parts inventories according to established schedules.
- Report and reconcile inventory shortages or parts variances resulting from physical inventory.
- Maintain a clean and professional work area.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
