Parts Night Counter Sales

Midwest Peterbilt Group•Sioux City, IA

57d•Onsite

About The Position

The Parts Night Counter Sales position is a hybrid role responsible for supporting both front counter and back counter parts operations during evening hours. This position ensures continuity of service when day staff are not present by assisting customers, technicians, and internal departments with parts identification, ordering, fulfillment, and returns. The role focuses on maintaining a high level of customer services, accurate parts processing, and efficient workflow between retail, shop, and internal service needs. The Parts Night Counter Sales employees play a key role in keeping the Parts Department productive after hours by ensuring orders are correctly processed, parts are properly sourced and staged, and customer needs are met in a timely and professional manner. The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Requirements

High school diploma or GED required
Prior parts or customer service experience preferred
Intermediate to advanced computer skills required
Strong customer service skills with the ability to assist both retail and internal service customers
Ability to identify parts using catalogs and computer systems
Basic mathematical skills including pricing, discounts, and percentages
Strong communication and problem-solving abilities
Ability to multitask and work in a fast-paced environment
Attention to detail and organizational skills
Ability to work independently with limited supervision during evening hours
Valid driver's license and ability to meet Company insurability requirements preferred
Forklift certification preferred or ability to obtain certification required

Responsibilities

Assist retail and internal customers in identifying and purchasing correct parts
Answer incoming calls and provide pricing, availability, and product information
Process customer orders, returns, credits, and special requests accurately
Provide professional, timely service to walk-in and phone customers
Ensure customers are informed of substitutions, backorders, and product alternatives
Fill parts orders for technicians and internal repair orders
Pull and stage parts for service work and ensure timely delivery to shop
Review repair orders to ensure correct parts are charged and issued
Communicate part availability and delays to service employees
Coordinate with warehouse employees to locate and source out-of-stock parts
Utilize parts systems and catalogs to locate correct part numbers and pricing
Assist with ordering special-order and non-stock parts as needed
Monitor and follow up on backorders and outstanding customer requests
Verify accuracy of parts issued, returned, and credited
Assist in maintaining accurate inventory records through proper documentation
Maintain clean, organized, and safe work area
Assist with warehouse organization and basic inventory tasks as needed
Support night shift workflow to ensure smooth transition to day operations
Participate in training and development activities as assigned
Attend scheduled parts meetings when required