Parts Counter Sales

BIRKEYS FARM STORE•Oakland, IL

1d•$18 - $27•Onsite

About The Position

Represents the company to customers by selling parts and other merchandise, recording and tracking merchandise, and maintaining inventory control. The role supports customers, maintains accurate inventory and sales documentation, promotes preventive maintenance services, and helps keep the parts room, retail sales floor, and displays organized and safe. The position works as part of a team and delivers parts to customers and vendors as directed. The employee is expected to provide professional customer service, promptly and effectively address customer concerns, maintain a positive attitude and professional appearance, and help ensure customers are satisfied with the products, services, and support provided by staff. The position is based at the Oakland dealership and has a day shift.

Requirements

High school diploma or equivalent.
At least six months of related experience.
Steady work record.
Ability to set work priorities, work independently without supervision, and understand and carry out oral and written directions.
Ability to maintain a high degree of motivation in team members and focus on customer satisfaction.
Ability to perform each essential position function satisfactorily.
Ability to travel around the dealership and grounds for various tasks.
Ability to lift or move 10 pounds normally, up to 45 pounds frequently, and up to 100 pounds occasionally.
Ability to bend, stoop, reach above and below shoulder height, and remain on one's feet for extended periods while walking or standing.
Ability to operate equipment or other power equipment as necessary, climb small step ladders and stairs, and push or pull up to 70 pounds of force.
Must meet health assessment requirements.

Responsibilities

Assist customers with parts and merchandise sales, promote a positive company image, and promptly resolve customer issues.
Enter and maintain accurate inventory records, current pricing, and special-order information in inventory control systems.
Promote preventive maintenance service specials and educate customers about their benefits.
Participate in inventory counts, help maintain minimum inventory quantities, track orders, and investigate problems.
Process parts returns according to established procedures.
Assist in verifying costs, prices, and totals on parts invoices and repair orders.
Track lost sales using established procedures.
Maintain current product knowledge through bulletins, catalogs, and training directed by the Parts Manager.
Keep customer invoicing current and complete required documentation accurately and promptly.
Label and handle defective merchandise properly, document inventory discrepancies, and notify the Parts Manager.
Maintain the workstation, parts room, retail sales floor, and displays to company standards.
Offer and seek assistance as part of a team.
Deliver parts to customers and vendors as directed.
Maintain a safe working environment and follow the company safety program.
Provide professional customer service, efficiently resolve concerns, maintain a positive attitude and professional demeanor, and show appreciation to clients and customers.
Perform other duties as assigned.