Parts Counter Sales

Tidewater Fleet Supply LLC • Forest Park, GA

2h

About The Position

Tidewater Fleet Supply / TNT Parts is seeking a dependable, customer-focused Parts Counter Sales Associate. This hands-on position combines customer service and parts sales with warehouse and inventory responsibilities. The associate helps walk-in and telephone customers identify and purchase parts, while also receiving freight, stocking inventory, pulling and staging orders, and preparing deliveries. The role offers the opportunity to build product knowledge, learn multiple sides of the business, and grow within the company.

Requirements

• Strong customer service and communication skills.
• Ability to identify and locate parts using catalogs and computer systems.
• Strong attention to detail and commitment to order accuracy.
• Good organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Willingness to learn the company's products, systems, and processes.
• Basic computer skills and ability to learn inventory and parts systems.
• Dependable work ethic and willingness to help wherever needed within the branch.
• Ability to regularly lift, carry, push, or pull products weighing up to 75 pounds.
• Ability to move products weighing up to 300 pounds using appropriate mechanical equipment, such as hand trucks, pallet jacks, or hydraulic lifts.
• Ability to regularly stand, walk, bend, twist, reach, squat, push, and pull.
• Ability to work at a steady pace in a warehouse environment.
• Ability to safely operate warehouse and material-handling equipment after proper training.
• Ability to use a computer frequently and communicate by telephone and with customers and coworkers.

Nice To Haves

• Heavy-duty truck, trailer, automotive, equipment, or parts experience.
• Parts counter, warehouse, distribution, or inventory experience.

Responsibilities

• Serve walk-in and telephone customers by understanding their needs and helping them find the appropriate parts.
• Identify and locate parts using catalogs, interchange information, and computer systems.
• Process customer orders accurately and efficiently.
• Answer incoming calls and respond to questions about parts, pricing, availability, and order status.
• Locate and source non-stocked parts and process buyouts and special orders.
• Develop product-line knowledge to make recommendations and better serve customers.
• Follow up on customer needs and coordinate with team members to resolve issues.
• Maintain a clean, organized, and professional counter and customer area.
• Receive freight and verify part numbers, quantities, and condition before stocking.
• Report receiving shortages, damages, overages, and other discrepancies.
• Stock products accurately in their assigned warehouse locations.
• Pull and stage customer orders, transfers, and deliveries.
• Verify outgoing orders for correct parts and quantities.
• Load and unload products as needed.
• Assist with cycle counts and other inventory-control activities.
• Safely operate appropriate warehouse equipment, including pallet jacks, hand trucks, forklifts, and other material-handling equipment.
• Complete required receiving, shipping, inventory, and warehouse documentation.
• Follow company procedures for handling regulated or hazardous materials.
• Maintain a clean, safe, and organized warehouse.
• Perform other duties as needed to support the branch and its customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed