Parts Counter Sales

RV•Georgetown, KY

16h•Onsite

About The Position

The Parts Counter Person serves internal workshop and external customers by phone and in person, selling parts based on customer needs and parts availability to generate dealership sales and profit. The role emphasizes friendly, professional, and efficient service and open, honest, trusting relationships with customers and other departments. Duties may also include other responsibilities requested by the parts manager, such as inventory cycle counts. The dealership may revise the role’s functions and duties as circumstances dictate.

Requirements

High school diploma or GED.
Current and valid driver's license, with a driving record meeting the insurance carrier's insurability guidelines.
Ability to work in a fast-paced environment while providing superior customer service.
Excellent phone etiquette.
Neat appearance, punctuality, and ability to work as a team player.
Ability to proficiently navigate websites and look up parts.
Ability to lift 50 pounds without assistance and move throughout the warehouse to obtain parts.
Excellent verbal and written communication skills.
Ability to adjust to multiple demands and shifting priorities and respond flexibly to serve the issue at hand.
Must pass a pre-employment drug screen and physical.

Nice To Haves

Good organizational skills and strong attention to detail.
DMS system experience, especially Procede/Excede.
Proficiency with online parts catalogs and ecommerce.
Knowledge of dealer and fleet maintenance procedures and systems.
Working knowledge of International and supplier/vendor warranty policies.

Responsibilities

Assist parts customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about related part requirements and specials.
Answer customer questions and provide price quotes and other relevant parts information.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Notify customers when special-order parts arrive and follow up on back-ordered parts.
Make outbound calls on the dealership’s behalf to solicit additional parts business.
Record lost sales in the DMS system according to department guidelines and follow up on open quotes to pursue additional sales.
Ensure parts requests are billed correctly and maintain orderly records of invoices, insurance estimates, and special-order parts.
Help set up orders for delivery or pickup.
Perform other duties requested by the parts manager, such as inventory cycle counts.