Parts Customer Care Rep

Crown Equipment Corporation • Oakland, NJ

7d

About The Position

Crown Equipment Corporation is hiring a Parts Customer Care Rep to support customers and service technicians with parts needs. The role handles incoming parts calls, orders and stocks parts, prepares quotes, processes paperwork, and maintains inventory. It also supports customer retention by monitoring satisfaction, responding to concerns and requests, and maintaining contact with current and prospective customers.

Requirements

• High school diploma or equivalent.
• Valid driver's license and good driving record.

Nice To Haves

• Good verbal and written communication, interpersonal, organizational, numerical perception, and computer skills.
• Parts or inventory control experience; lift truck industry experience is preferred.
• Ability to work in a team environment.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive stock, and put stock away.
• Order parts and develop relationships with Crown factory and outside vendors.
• Monitor customer satisfaction with parts support and respond to customer concerns and requests to enhance customer retention.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Control inventory, including cycle counts of the stockroom, vans, and customer consignments.

Benefits

• Health, dental, vision, and prescription drug plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and disability benefits
• Paid parental leave
• Paid holidays
• Paid vacation
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED