Parts Customer Care Rep

Crown Equipment • Oakland, NJ

5d

About The Position

Crown Equipment Corporation is hiring a Parts Customer Care Rep to support customers and service technicians with parts needs. The role processes incoming parts calls, handles parts orders and stock, prepares quotes, and completes related paperwork. It also supports customer retention through ongoing contact, satisfaction monitoring, and responses to customer concerns and requests. Inventory control includes cycle counts of the stockroom, vans, and customer consignments.

Requirements

• High school diploma or equivalent.
• Valid driver's license and good driving record.

Nice To Haves

• Good verbal and written communication, interpersonal, organizational, numerical perception, and computer skills.
• Parts or inventory control experience.
• Lift truck industry experience.
• Ability to work in a team environment.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive stock, and put stock away.
• Order parts and develop relationships with Crown factory and outside vendors.
• Monitor customer satisfaction with parts support and respond to customer concerns and requests to enhance customer retention.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Conduct inventory control, including cycle counts of stockroom, vans, and customer consignments.

Benefits

• Health, dental, vision, and prescription drug plan
• Flexible Benefits Plan
• 401(k) Retirement Savings Plan
• Life and disability benefits
• Paid parental leave
• Paid holidays
• Paid vacation
• Tuition reimbursement
• Excellent wage and benefits package for full-time employees

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED