Customer Service Rep-Parts

M & R Printing • Roselle, IL

2d

About The Position

The Customer Service Representative – Parts supports customers with parts inquiries, orders, and service-related needs. The role communicates with customers by phone and electronic channels to identify, order, and arrange delivery of replacement parts. It requires multitasking, attention to detail, and the ability to use multiple systems while providing customer service in a technical, fast-paced environment.

The position operates primarily in a professional office environment and involves regular communication with customers, service teams, and warehouse personnel. Regular computer and phone use is required. Interaction with warehouse or light manufacturing environments may be needed to support parts identification and fulfillment. Compliance with company policies and procedures is required.

Requirements

• High school diploma or equivalent required.
• At least 2 years of customer service experience required.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently across multiple systems.
• Excellent listening, problem-solving, and troubleshooting abilities.
• Attention to detail and accuracy in order processing.
• Mechanical aptitude or ability to learn technical product information.
• Computer proficiency.
• Ability to work independently and prioritize tasks.
• Positive attitude and strong desire to learn.

Nice To Haves

• College degree preferred.
• Parts or technical-environment customer service experience preferred.
• Experience in manufacturing, distribution, or equipment-based industries preferred.
• Experience with ERP/CRM systems preferred.
• Bilingual Spanish preferred.

Responsibilities

• Respond to customer inquiries about replacement parts by phone, email, and electronic systems.
• Identify correct parts using parts manuals, system data, and customer descriptions.
• Process parts orders, returns, and exchanges accurately in ERP or order management systems.
• Provide customers with pricing, availability, lead times, and shipping information.
• Track orders and follow up with customers about order status and delivery updates.
• Collaborate with service, engineering, and warehouse teams to ensure accurate part identification and fulfillment.
• Navigate multiple systems while speaking with customers to research and resolve issues.
• Maintain accurate records of customer interactions, transactions, and communications.
• Assist with resolving customer complaints, discrepancies, or order issues.
• Support continuous improvement efforts related to parts processes and customer experience.

Benefits

• Health, dental, and vision benefits begin on the first day of the month following 30 days of employment.
• 401(k) plan.
• Paid vacation.
• Life insurance.
• Disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED