Customer Service Rep-Parts

M & R Printing•Roselle, IL

4d•$20 - $25

About The Position

The Customer Service Representative – Parts supports customers with parts inquiries, orders, and service-related needs. The role communicates directly with customers by phone and electronic channels to identify, order, and arrange delivery of replacement parts. It requires multitasking, attention to detail, and the ability to work across multiple systems while providing customer service in a technical, fast-paced environment. The position operates primarily in a professional office environment, with frequent communication with customers, service teams, and warehouse personnel. Regular use of computers, phones, and order management systems is required. Interaction with warehouse or light manufacturing environments may be needed to support parts identification and fulfillment. The employee must comply with company policies and procedures. The employee is regularly required to sit, talk, hear, and use computer equipment for extended periods. Occasional standing, walking, or movement within office or warehouse environments may be required. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
Strong customer service and communication skills.
Ability to multitask and work efficiently across multiple systems.
Excellent listening, problem-solving, and troubleshooting abilities.
Attention to detail and accuracy in order processing.
Mechanical aptitude or ability to learn technical product information.
Computer proficiency.
Ability to work independently and prioritize tasks.
Positive attitude and strong desire to learn.

Nice To Haves

College degree.
Customer service experience in a parts or technical environment.
Experience in manufacturing, distribution, or equipment-based industries.
Familiarity with ERP or CRM systems.
Bilingual Spanish.

Responsibilities

Respond to customer inquiries about replacement parts by phone, email, and electronic systems.
Identify correct parts using parts manuals, system data, and customer descriptions.
Accurately process parts orders, returns, and exchanges in ERP or order management systems.
Provide customers with pricing, availability, lead times, and shipping information.
Track orders and follow up with customers about order status and delivery updates.
Collaborate with service, engineering, and warehouse teams to ensure accurate part identification and fulfillment.
Navigate multiple systems while speaking with customers to research and resolve issues.
Maintain accurate records of customer interactions, transactions, and communications.
Help resolve customer complaints, discrepancies, and order issues.
Support continuous improvement efforts related to parts processes and customer experience.