Parts Customer Care Rep

Crown Equipment Corporation • San Antonio, TX

7d

About The Position

The Parts Customer Care Rep supports customers and service technicians with parts-related needs. The role handles incoming calls, parts orders and stock, customer quotes and paperwork, vendor relationships, customer satisfaction, and inventory control.

Requirements

• High school diploma or equivalent.
• Valid driver's license and good driving record.

Nice To Haves

• Good verbal and written communication, interpersonal, organizational, numerical perception, and computer skills.
• Parts or inventory control experience and lift truck industry experience.
• Ability to work in a team environment.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive stock, and put stock away.
• Order parts and develop relationships with Crown factory and outside vendors.
• Monitor customer satisfaction with parts support and respond to customer concerns and requests to enhance customer retention.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Conduct inventory control, including cycle counts of the stockroom, vans, and customer consignments.

Benefits

• Health, dental, vision, and prescription drug plan.
• Flexible Benefits Plan.
• 401K Retirement Savings Plan.
• Life and disability benefits.
• Paid parental leave.
• Paid holidays.
• Paid vacation.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED