PARTS COUNTERPERSON - Salina

TRUCK CENTER COMPANIES•Salina, KS

4d•Onsite

About The Position

The Parts Counterperson assists customers with selecting, purchasing, and obtaining parts; supports sales and customer service; and completes the documentation associated with parts transactions, returns, credits, and orders. The role also assists with parts ordering, shipping and receiving, inventory discrepancy reporting, and maintaining an organized, clean department. The position is experienced, full-time, and based in Salina, Kansas, with a day shift and no travel indicated. Overtime requires supervisor approval.

Requirements

Capable of lifting up to 50 pounds.
Excellent reading skills and legible handwriting.
Excellent communication skills.
Valid operator's license and a good driving record.
Follow the dress code in the policy information book.
All overtime must be approved by a supervisor; tardiness will not be tolerated and will be documented.

Responsibilities

Welcome customers promptly and provide helpful, professional service in person and by phone.
Help customers identify and select parts, suggest related parts or services, explain specials and product offerings, and promote additional sales.
Pull purchased parts from stock, determine availability for out-of-stock items, and submit emergency orders when requested.
Handle customer disputes in accordance with company policy and notify the parts manager about new customers, providing their business and contact information.
Clarify purchase terms, including payment method, purchase orders, Fleetpack, and warranty conditions.
Obtain enough information from customers or service technicians to identify the correct part and document any exceptions to normal specifications.
Invoice parts purchases and credits at the time of sale; collect payment for cash invoices the same day and do not release parts without an invoice.
Record required transaction details, collect customer signatures for charge sales, obtain required information for tax-exempt sales, and charge freight when possible.
Process customer credits for parts and cores in accordance with vendor credit determinations, document credit and receiving records, and issue credits promptly.
Obtain and provide core-charge information, bill core charges when applicable, tag and check returned cores, and notify customers of additional core charges.
Issue receiving records when credits cannot be issued immediately and issue purchase orders for parts or services requiring company payment at the time of vendor order.
Record lost sales, including items requested but unavailable, and document locally purchased items not posted to inventory.
Place customer pickup parts in the will-call area, create and file pick tickets, and combine tickets for customers with multiple orders on hold.
Make weekly telemarketing calls to support monthly sales goals and rotate monthly specials.
Notify the parts processing clerk of inventory discrepancies using the approved form.
Participate in company-sponsored training, stay current on products and updates, and learn the skills of other interacting department positions.
Follow safety guidelines and report unsafe conditions or practices to management.
Assist with parts ordering, stock-out records, preparation of cores for stock orders, and recommendations for broadening the product offering.
Assist with shipping and receiving and work the back counter or help during busy periods.
Keep counter and department areas clean and organized, including aisles, shelves, stairs, and the will-call area.
Maintain a positive, helpful, and professional attitude toward management and coworkers.
Perform other duties as required; management may revise responsibilities or assign different tasks as circumstances change.