Parts Counter Specialist

Yancey Bros. Co.•Mableton, GA

4d•Onsite

About The Position

As a Parts Counter Specialist, you will deliver a superior customer experience by providing parts consultation and sales to our customers, including over the counter and shop customers. Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia since 1914, providing customers with the highest quality sales, parts, and service for Caterpillar heavy and compact construction equipment to on-highway trucks. The company remains committed to learning more about its customers and offering equipment and support to keep up with their changing needs, all starting with its employees.

Requirements

High school diploma or equivalent.
Excellent communication skills both over the phone and in person
Ability to quickly pick up on different software and websites used in searching and ordering parts
Work with a sense of urgency and organization
Be able to act as a consultant on parts and service, rather than an order taker
Ability to become forklift certified
Ability to lift up to 50 lbs and occasionally higher amounts with assistant devices
Strong mechanical and electrical aptitude
Knowledge of tools applicable to the position
Desire to learn
Strong sense of urgency and desire to provide superior customer service
Ability to take direction and work in a team environment

Nice To Haves

Prior Parts Counter experience in a similar industry
Bilingual preferred.

Responsibilities

Courteously and quickly greet all walk-in and call-in customers.
Assist customers in a consultative manner to provide the best parts solution for their needs.
Gain proficiency in parts knowledge and continue growing as new products are introduced.
Employ superior listening skills and assess customers’ needs.
Advise customers of additional related parts.
Inform customers of specials and merchandising programs.
Follow up quickly with customers on back ordered items and communicate any changes in delivery dates or availability.
Create purchases orders prior to placing orders with vendors for all non-Cat back orders.
Initiate outbound sales calls to customers as directed by parts supervision.
Handle and process cash, check, and credit card transactions in compliance with company policy and procedures, including assuring that checks contain all required information and are approved through UTA.
Be available to work overtime on short notice and provide after hours support when required.
Successfully complete all required training.
Review will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed.
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.