Parts Counter Specialist

ASCO Equipment • Odessa, TX

6h

About The Position

ASCO Equipment has a career opportunity for a Parts Counter Specialist in Odessa, Texas. This role helps customers and in-house service technicians fulfill their parts needs, coordinates the ordering and tracking of parts, and manages inventory. The goal is to minimize equipment downtime for repairs and preventative maintenance. The specialist provides service to customers over the phone and on a walk-in basis.

Requirements

• Ability to work in a fast-paced, high-volume dealership.
• Detail orientation, time-management skills, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills, including experience with G-Suite and other parts programs.
• Personal dedication to work safely and with accountability.

Nice To Haves

• Two or more years of experience as a parts specialist is preferred.
• Spanish speaking is preferred.

Responsibilities

• Provide superior customer service with warm greetings and eagerness to help.
• Ask questions to accurately identify machine make, model, and serial numbers.
• Investigate parts needs and determine what additional parts may be required.
• Fulfill parts orders using in-stock inventory and place orders as needed to meet customer needs in a timely manner.
• Accurately match orders with packing slips.
• Collect customer payment information or purchase orders and call on past-due accounts.
• Use resources such as online manuals and microfiche to identify parts.
• Maintain accurate parts inventory.
• Coordinate the logistics of ordering and tracking parts.

Benefits

• 100% paid health insurance.
• 401(k) and profit sharing.
• Paid holidays.
• Paid training and advancement opportunities.
• ASCO Children’s Education Program financial assistance for employees’ children pursuing higher education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed