Parts Counter Specialist

James River Equipment Group • Garner, NC

7d

About The Position

James River Equipment is hiring a Parts Counter Specialist in Raleigh. The role supports customers and internal teams by identifying parts needs, processing orders, completing sales, and helping maintain merchandise displays and inventory. The successful candidate will provide timely, helpful service in person, by phone, and online while contributing to a supportive, collaborative dealership team.

Requirements

• Positive attitude and willingness to learn.
• Good communication skills and excellent attendance.
• Attention to detail and problem-solving skills.
• Customer service skills.
• Recent computer use.
• Ability to handle a high volume of customer inquiries and provide timely follow-up.
• Willingness to answer phone calls.

Nice To Haves

• Experience with dealership software and parts or inventory systems.

Responsibilities

• Greet customers and identify solutions for their parts needs in person, by phone, and online.
• Process parts orders and complete sales.
• Place machine-down and stock orders as requested.
• Process parts requests for internal and external customers.
• Assist with preparing and maintaining merchandise displays.
• Participate in scheduled cycle counts and physical inventory.

Benefits

• Competitive hourly pay, negotiable based on experience.
• Monthly bonus eligibility.
• Extended health insurance starting on the first day of employment.
• Dental insurance starting on the first day of employment.
• Vision insurance starting on the first day of employment.
• Health savings account options.
• Flexible spending account options.
• Disability insurance.
• Life insurance.
• 401(k) with employer match and profit share after 90 days of employment.
• Annual PPE allowance.
• Paid time off.
• Paid holidays.
• Employee recognition rewards program.
• Opportunity to attend a yearly cruise for top performers.
• Opportunities for leadership and professional growth.
• Quarterly group outings and company events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed