Parts Counter Specialist

Dobbs Equipment•Columbus, GA

12h

About The Position

The Parts Counter Specialist assists customers by identifying needed parts using catalogs and computer systems, billing merchandise orders, and entering information into the inventory control system. The role also distributes special-order parts, receives warranty parts, and maintains shelf stock. The position supports department profitability and customer service, including fulfilling customer and technician orders, advising customers about substitutions, and handling returns and warranty items. Other duties or projects may be assigned by management.

Requirements

Valid driver's license.
Forklift certification.
Parts counter experience.
One-year certificate from a college or technical school, or three to six years of related experience and/or training.
Highly developed organizational and communication skills.
Broad-based computer skills.
Ability to read and interpret business and professional publications, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra, statistics, and geometry.
Ability to solve practical problems, handle concrete variables in standardized situations, and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to use hands and fingers, handle or feel objects, reach with hands and arms, and talk or hear.
Ability to stand, walk, climb or balance, stoop, kneel, crouch, or crawl frequently; sitting is occasionally required.
Ability to occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth perception.

Responsibilities

Work with the parts team to improve department profitability.
Identify the model, serial number, and type of part needed.
Use catalogs, John Deere Vision, or a computer system to find replacement-part stock numbers and prices.
Order and receive parts from John Deere and other vendors.
Fill customer orders from stock and ensure technicians receive correct parts promptly.
Receive and ship parts in accordance with DOT guidelines.
Track lost sales and stay current on new product bulletins and catalogs.
Prepare computerized invoices, receive payments, and obtain credit authorization.
Advise customers about substitutions or modifications when a replacement part is unavailable.
Pick up and deliver parts for customers and vendors as needed.
Process periodic parts returns as needed.
Attend training classes and store meetings.
Examine returned parts for defects and exchange parts or issue refunds.
Mark and store parts in the stockroom according to the established system.
Tag defective merchandise with the date, hours used, serial number, model number, and correct part number, and place it in warranty bins.
Return unsold merchandise promptly to its correct stock location.
Notify the Parts Manager of discrepancies between inventory records and shelf quantities.
Maintain a clean and safe operating department and follow Dobbs Equipment and client safety policies.
Assist with the annual physical inventory.
Control expenses to increase profitability.