Parts Counter Specialist

Dobbs Equipment, LLC•Columbus, GA

About The Position

The Parts Counter Specialist assists customers by identifying needed parts using catalogs and computer systems, billing merchandise orders, and entering information into the inventory control system. The role also involves distributing special-order parts, receiving warranty parts, and maintaining shelf stock. Management may assign other duties or projects as necessary. The position works with the parts team to support department profitability, serves customers and technicians, and performs parts ordering, receiving, shipping, inventory, invoicing, and returns activities. Employees must follow Dobbs Equipment and client safety policies as a condition of employment. The work environment is usually quiet, with occasional exposure to wet or humid conditions, moving mechanical parts, and outside weather.

Requirements

Valid driver's license.
Forklift certification.
Parts counter experience.
One-year certificate from a college or technical school, or three to six years of related experience and/or training.
Highly developed organizational and communication skills.
Broad-based computer skills.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information effectively to groups and individuals.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra, statistics, and geometry.
Ability to solve practical problems, work with concrete variables in standardized situations, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform physical duties that include frequent standing, walking, climbing or balancing, and stooping, kneeling, crouching, or crawling; occasional sitting and lifting or moving up to 50 pounds; and regular use of hands and arms and talking or hearing.
Required vision abilities include close, distance, color, peripheral, and depth perception.

Responsibilities

Identify the model, serial number, and type of part required.
Use catalogs, John Deere Vision, or a computer system to find replacement part stock numbers and prices.
Order and receive parts from John Deere and other vendors.
Fill customer orders from stock and ensure technicians receive correct parts promptly.
Receive and ship parts in accordance with DOT guidelines.
Track lost sales and stay current on new product bulletins and catalogs.
Prepare computerized invoices and receive payment or obtain credit authorization.
Advise customers about substitutions or modifications when replacement parts are unavailable.
Pick up and deliver parts for customers and vendors as needed.
Maintain periodic parts returns.
Attend training classes and store meetings.
Examine returned parts for defects and exchange parts or refund money as appropriate.
Mark and store parts in the stockroom according to the established system.
Properly tag defective merchandise with the date, hours used, serial number, model number, and correct part number, and place it in warranty bins.
Return unsold merchandise promptly to the correct stock location.
Notify the Parts Manager of discrepancies between inventory records and shelf quantities.
Maintain a clean and safe operating department.
Assist with the annual physical inventory.
Control expenses to increase profitability.
Follow Dobbs Equipment and client safety policies.