Parts Counter Specialist

JAMES RIVER EQUIPMENT GROUP • Garner, NC

7d

About The Position

James River Equipment is hiring a Parts Counter Specialist in Raleigh–Garner, North Carolina. The role serves customers in person, by phone, and online, identifying parts needs, processing orders, and completing sales. The specialist also handles parts requests for internal and external customers, places machine-down and stock orders, helps maintain merchandise displays, and participates in cycle counts and physical inventory when scheduled.

The company describes itself as a supportive, collaborative, and diverse team, with opportunities for leadership and professional growth. The position is full-time, with an hourly rate negotiable based on experience and eligibility for monthly bonuses.

Requirements

• Positive attitude and willingness to learn.
• Good communication skills and excellent attendance.
• Attention to detail, problem-solving skills, and customer service skills.
• Recent computer use.
• Ability to handle a high volume of customer inquiries and provide timely follow-up.
• Willingness to answer the phone.

Nice To Haves

• Experience with dealership software and parts or inventory systems.

Responsibilities

• Greet customers and assist with parts needs in person, by phone, and online by asking questions, identifying solutions, processing orders, and completing sales.
• Place machine-down orders and stock orders as requested.
• Process parts requests for internal and external customers.
• Assist with preparing and maintaining merchandise displays.
• Participate in cycle counts and physical inventory when scheduled.

Benefits

• Competitive hourly pay, negotiable based on experience.
• Monthly bonus eligibility.
• Extended health insurance beginning on the first day of employment.
• Dental insurance beginning on the first day of employment.
• Vision insurance beginning on the first day of employment.
• Health savings account options.
• Flexible spending account options.
• Disability insurance.
• Life insurance.
• 401(k) with employer match and profit share after 90 days of employment.
• Annual PPE allowance.
• Paid time off.
• Paid holidays.
• Employee recognition rewards program.
• Opportunities to attend a yearly cruise for top performers.
• Opportunities for leadership and professional growth.
• Quarterly group outings and company events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed