Parts Counter Specialist

James River Equipment Group•Fishersville, VA

About The Position

James River Equipment is hiring a Parts Counter Specialist in Fishersville. The role serves customers and internal teams by identifying parts needs, processing orders, completing sales, and supporting parts inventory and merchandise displays. The successful candidate will work in a customer-facing environment, respond to inquiries in person, by phone, and online, and provide timely follow-up. The company describes its workplace as supportive, collaborative, and diverse, and emphasizes opportunities for career and leadership growth.

Requirements

Positive attitude and willingness to learn.
Good communication skills.
Excellent attendance.
Attention to detail and problem-solving skills.
Customer service skills.
Recent computer use.
Ability to handle a high volume of customer inquiries and answer the phone.

Nice To Haves

Experience with dealership software and parts or inventory systems.

Responsibilities

Greet customers and determine parts needs in person, by phone, and online by asking questions and identifying solutions.
Process orders and complete sales.
Place machine-down orders and stock orders as requested.
Process parts requests for internal and external customers.
Assist with preparing and maintaining merchandise displays.
Participate in cycle counts and physical inventory when scheduled.
Handle a high volume of customer inquiries and provide timely follow-up.

Benefits

Competitive hourly pay, negotiable based on experience.
Monthly parts counter bonus.
Extended health, dental, and vision insurance beginning on the first day of employment.
Health savings account options.
Flexible spending account options.
Disability and life insurance.
401(k) with employer match and profit sharing after 90 days of employment.
Annual PPE allowance.
Paid time off and paid holidays.
Employee recognition rewards program.
Opportunities to attend a yearly cruise for top performers.
Opportunities for leadership and professional growth.
Quarterly group outings and company events.