Parts Counter Specialist

Yancey Bros. Co.•Pooler, GA

About The Position

Yancey Bros. Co. is seeking a Parts Counter Specialist to provide parts consultation and sales to walk-in, call-in, and shop customers. The role focuses on delivering a superior customer experience by identifying customers’ needs, recommending suitable parts and related items, and communicating product availability and delivery updates. The specialist processes customer transactions and parts orders, follows up on back orders, supports outbound sales, and maintains the will-call area. The position also requires participation in safety programs, completion of required training, and availability for overtime on short notice and after-hours support when required.

Requirements

High school diploma or equivalent.
Excellent communication skills in person and over the phone.
Ability to quickly learn software and websites used to search for and order parts.
Ability to work with urgency and stay organized.
Ability to act as a consultant on parts and service rather than simply taking orders.
Ability to become forklift certified.
Ability to lift up to 50 pounds and occasionally heavier amounts with assistive devices.
Strong mechanical and electrical aptitude, knowledge of applicable tools, and willingness to learn.
Strong customer-service orientation, sense of urgency, and ability to take direction and work in a team.

Nice To Haves

Prior Parts Counter experience in a similar industry.
Bilingual ability.

Responsibilities

Greet walk-in and call-in customers courteously and promptly.
Consult with customers to identify their needs and recommend appropriate parts solutions.
Build parts knowledge and learn about new products as they are introduced.
Listen carefully, assess customer needs, and recommend related parts when appropriate.
Inform customers about specials and merchandising programs.
Follow up promptly on back-ordered items and communicate changes to delivery dates or availability.
Create purchase orders before placing vendor orders for non-Cat back orders.
Make outbound sales calls as directed by parts supervision.
Process cash, check, and credit card transactions according to company policies and procedures, including verifying required check information and UTA approval.
Be available for overtime on short notice and provide after-hours support when required.
Complete all required training.
Review the will-call area weekly, contact customers about uncollected items, and return items to inventory as needed.
Participate in required safety programs and work safely.
Perform additional duties as assigned by the manager.