Parts Counter Sales

Thompson Truck Group•Knoxville, TN

125d

About The Position

Thompson Truck Group (TTG) is seeking a customer-focused Parts Counter Salesperson for its Knoxville, Tennessee location. The role sells parts to retail customers, service technicians, and wholesale accounts over the counter, through the shop, and by phone. It supports dealership operations by providing excellent customer service and accurately sourcing parts. The position involves assisting customers with parts selection, using dealership systems and online resources to identify and source parts, processing payments, answering parts inquiries, following up on orders and back-ordered parts, and helping resolve customer concerns. The Parts Counter Salesperson also maintains a professional, organized work area and appearance, participates in assigned training, and helps grow customer accounts through phone outreach. TTG describes itself as a commercial truck dealership providing truck sales, leasing, parts, service, and maintenance solutions across locations in Tennessee and Virginia. Its culture emphasizes Humility, Persistence, Respect, and Lasting Relationships, and the company promotes career growth, ongoing training, and a team-oriented, family-oriented culture.

Requirements

Strong customer service and communication skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Basic computer and data entry skills.
Strong attention to detail and organizational skills.
Ability to work effectively as part of a team.
Commitment to delivering exceptional customer service.

Nice To Haves

Previous parts sales, automotive, diesel truck, equipment, or related industry experience.

Responsibilities

Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
Use dealership systems and online resources to identify and source parts accurately.
Inform customers about related parts, accessories, promotions, and special offers.
Process customer payments by cash, check, and credit card.
Promptly answer incoming telephone calls and assist with parts inquiries.
Follow up with customers to ensure parts orders are accurate and complete.
Maintain a high level of service for internal and external customers.
Communicate out-of-stock parts and shop materials to inventory control personnel.
Monitor and follow up on back-ordered parts.
Proactively solicit and grow customer accounts through phone outreach.
Participate in assigned training and development programs.
Address and resolve customer concerns regarding products and services.
Maintain a clean, organized, and professional work area.
Maintain a professional appearance and represent TTG positively.