Parts Counter Sales

Custom Mechanical Solutions•Tualatin, OR

19d

About The Position

Custom Mechanical Solutions is seeking a Parts Counter Salesperson to process customer orders and respond to customer inquiries. The role requires attention to detail, a customer-service orientation, teamwork, self-motivation, and a focus on resolving issues to support customer satisfaction and retention. The position conducts sales of HVAC parts, equipment, and supplies through phone, email, and counter interactions. Work takes place in an office environment and may occasionally take place in the field. The employee may also load and unload shipments and must meet the physical demands described below. Other related duties may be assigned to meet the organization’s ongoing needs.

Requirements

High school diploma or GED equivalent.
Essential computer skills.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence and effectively present information in one-on-one and small-group situations to customers, clients, and coworkers.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Ability to use a computer keyboard and telephone, reach with hands and arms, and regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

HVAC parts background preferred.
Experience in the HVAC, mechanical contracting, engineering, or construction industry is a plus.

Responsibilities

Sell HVAC parts, equipment, and supplies by phone, email, and over the counter.
Identify parts and process customer quotes and orders promptly.
Make customers aware of product promotions.
Load and unload shipments of parts, supplies, and equipment as needed.
Respond to customer inquiries, questions, and concerns about products or services.
Record inventory discrepancies.
Follow up with customers.
Determine the best method to resolve customer issues.
Develop and maintain relationships with customers and business partners.
Work collaboratively and demonstrate organizational and customer service skills.
Work overtime or weekends as required.