Parts Counter Sales

Floyd's Truck Center•Hastings, MI

22d

About The Position

The Parts Counter Sales position works directly and indirectly with customers in parts sales, follows procedures to search for and sell parts, and collaborates with other departments and organization locations. The role supports customers and service technicians in identifying and obtaining parts and accessories, while contributing to sales, profitability, inventory accuracy, and customer satisfaction. The position includes customer service and sales, telephone transactions, order fulfillment, inventory and catalog maintenance, merchandise receiving and presentation, and use of computer systems for parts and accessories management. The employee is expected to maintain a professional, helpful manner, meet company production and quality standards, follow workplace rules and lawful supervisory directions, and work evening, weekend, and holiday hours as required.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet the company's production and quality standards.

Responsibilities

Work with customers to determine parts and accessory needs and search catalogs for merchandise.
Promote new merchandise, specials, and sales, and suggest complementary products.
Handle telephone transactions courteously and promptly.
Inform customers and dealership staff about new merchandise, specials, and sales when appropriate.
Take and fill service technician orders promptly and efficiently, helping identify required parts and accessories.
Communicate with service technicians to ensure their parts and accessory requirements are met, and provide suggestions when appropriate.
Provide information about the cost of parts required on repair orders.
Keep the inventory control system and parts catalog current.
Notify service personnel when back-ordered or special-order parts arrive.
Follow lawful directions from supervisors.
Greet customers promptly, be polite and friendly, and provide exceptional customer service.
Maintain thorough knowledge of parts history, merchandise, and truck service, and communicate that knowledge to meet customer needs while maintaining good inventory turn ratios.
Work with the parts manager toward goals for parts and accessory sales and profitability.
Serve multiple customers at once when needed while maintaining individual customer satisfaction.
Keep customer mailing lists up to date.
Handle customer complaints sensibly, with empathy and a pleasant attitude, to support customer satisfaction and loyalty.
Process cash register transactions accurately, including credit card and cash payments.
Verify delivered merchandise against purchase invoices and record it into inventory.
Prepare products for showroom presentation and keep displays clean, dusted, fully stocked, and appealing.
Become proficient with computer systems used to manage parts and accessories.
Conduct physical inventory periodically.
Attend company meetings as required.
Maintain a follow-up system for assigned projects and establish and pursue performance goals consistent with company productivity standards.
Review and analyze work and time use regularly to improve planning and effectiveness.
Keep current with business terminology and product and service technology changes.
Understand applicable federal, state, and local business requirements and follow work rules and procedures.
Participate in performance management, interact well with others, and contribute positively to employee morale.
Uphold company nondisclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday hours as required.