Parts Counter Sales
About The Position
The Parts Counterperson sells parts to customers over the counter, supplies necessary parts to the service department and body shop, and places special orders. The role provides pricing and product information, assists customers in selecting and purchasing parts, and supports inventory, departmental production, and profitability goals. The position has no direct supervisory responsibilities. The work is performed primarily at the parts counter and in the parts department, with movement through the parts, service, and body repair departments to retrieve and dispense parts. The employee continuously interacts with customers and parts and service department employees. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and some holidays. The employee must be able to lift up to 30 pounds. Compensation includes base salary of $41,600–$60,000. The position may also pay commission based on closed sales and a production bonus based on individual or team performance; neither has a fixed upper limit, and either may be $0 depending on sales or performance.
Requirements
- High school diploma or GED.
- Working knowledge of automotive parts.
- Valid driver’s license.
- Intermediate skills in Microsoft Office products.
- Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications used to support operations.
- Ability to understand and follow instructions and communicate effectively with customers and company personnel.
- Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
- Ability to add, subtract, multiply, and divide.
- Ability to apply common-sense understanding to carry out instructions and handle standardized situations.
- Regular and predictable attendance.
- Ability to lift up to 30 pounds.
Nice To Haves
- Up to 3 years of work experience is indicated as desired.
- Automotive field of study or work experience is indicated as desired.
Responsibilities
- Assist customers in selecting and purchasing parts.
- Place special orders for parts.
- Read appropriate manuals to determine part types and specifications.
- Provide pricing and product information to customers.
- Dispense parts to the service department and body shop.
- Order out-of-stock parts requested by customers.
- Assist with taking inventory.
- Meet departmental production and profitability goals.
- Maintain CSI at or above dealership standards.
- Answer telephone promptly and according to dealership guidelines.
- Maintain an organized, clean, and safe work area.
- Participate in required training.
- Accurately record all hours worked in the company timekeeping system.
- Follow Safeguards rules and regulations.
- Demonstrate the Company’s Core Values and comply with Company policies and procedures.
- Observe Federal, State, Local, and Company safety rules and regulations while performing duties.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
