Parts Counter Sales
About The Position
The Parts Counter Sales position works directly and indirectly with customers to identify and sell parts and accessories, follow parts-search and sales procedures, and collaborate with other departments and locations. The role supports customers and service technicians, maintains accurate inventory and parts records, processes sales and deliveries, and helps achieve department sales and profitability goals while providing excellent customer service. The position is primarily indoors in an air-conditioned area. It involves regular sitting, standing, walking, bending, twisting, stooping, kneeling or squatting, reaching overhead, repetitive hand and finger movements, grasping, pushing and pulling, and regular stair climbing. Lifting items weighing 25–50 pounds is likely. Evening, weekend, and holiday hours may be required.
Requirements
- High school diploma or equivalent.
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet the company’s production and quality standards.
- Ability to perform the stated physical activities, including regular movement and likely lifting of 25–50 pounds.
Responsibilities
- Determine customers’ parts and accessories needs, search catalogs, and recommend related products when appropriate.
- Inform customers and dealership staff about new merchandise, specials, and sales.
- Handle telephone transactions courteously and promptly.
- Take and fill service technicians’ orders efficiently; help identify required parts and accessories, communicate to confirm department needs are met, and provide associated parts costs for repair orders.
- Keep the inventory control system, parts catalog, and customer mailing lists up to date.
- Notify service personnel when back-ordered or special-order parts arrive.
- Accept and follow lawful directions from supervisors.
- Provide friendly, prompt customer service and handle complaints empathetically to support customer satisfaction and loyalty.
- Build knowledge of parts history, merchandise, truck service, and relevant product and service technology; share that knowledge as needed.
- Work with the Parts Manager toward department sales and profitability goals while maintaining good inventory turn ratios.
- Serve multiple customers when needed while maintaining individual customer satisfaction.
- Accurately process cash-register, credit-card, and cash transactions.
- Verify delivered merchandise against purchase invoices and record it in inventory.
- Prepare products for showroom presentation and keep displays clean, dusted, stocked, and appealing.
- Become proficient with computer systems used to manage parts and accessories.
- Conduct physical inventory periodically.
- Attend company meetings as required and maintain follow-up on assigned projects.
- Set personal performance goals consistent with company productivity standards and review work practices to improve use of time and planning.
- Understand and follow applicable federal, state, and local requirements, work rules, procedures, confidentiality policies, and agreements.
- Participate in performance management, interact well with others, and contribute positively to employee morale.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
