Parts & Counter Sales Associate

VOLO'S AUTO SUPPLY (NAPA AUTO PARTS) • Village of Dryden, NY

6d

About The Position

As a NAPA Automotive Parts Specialist, you are the face of the retail store and a go-to resource for customers’ automotive needs. You provide parts knowledge and customer service to retail and wholesale customers in person and by phone. This role may suit someone seeking a career as a Parts Specialist, part-time work, or an entry point to explore other careers with NAPA. NAPA welcomes applicants with automotive parts experience as well as those willing to learn.

Requirements

• Be at least 18 years old and have a valid driver’s license.
• Have previous experience in a parts store or the automotive industry, or be willing to learn about auto parts.
• Have a high school diploma or GED.
• Have excellent verbal and written communication skills.
• Enjoy fast-paced retail environments.
• Have strong listening skills and empathy for customers.
• Be customer-centric with both external and internal customers.

Nice To Haves

• Technical or trade school courses or degree.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in a parts store, auction, retail store, or auto body/collision setting.
• Knowledge of cataloging or inventory management systems.
• ASE certifications.

Responsibilities

• Provide auto parts answers and solutions to retail and wholesale customers in person at the counter and over the phone.
• Use parts knowledge to help other NAPA team members answer customer questions.
• Provide outstanding customer care and positive interactions with everyone who visits the store.
• Welcome retail customers and engage with them to provide a positive consumer experience.
• Bring customer focus and high energy to a fast-paced store environment.
• Use a computer, cash register, telephone, and paper catalog system.
• Support basic store housekeeping and organization.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED