Parts Counter Sales Associate

Blue Water Rail Services•Kent, WA

About The Position

The Parts Counter Sales Associate assists customers in determining parts requirements, sells parts, and processes orders. The role works closely with branch team members to maintain a high level of customer satisfaction. It is a non-exempt position eligible for overtime pay, with an hourly pay range of $27.00–$30.00.

Requirements

High school diploma or GED.
Proficiency with Microsoft Office products, including Outlook, Word, and Excel.
Personable, highly motivated, detail-oriented, and able to work in a fast-paced environment.
Ability to provide exceptional customer service to customers, manufacturers, distributors, and coworkers.
Personal accountability and self-management skills to prioritize and complete required tasks.
Effective verbal and written communication skills.
Ability to manage internal and external relationships.
Ability to cooperate with and support others in the Parts Department and the organization.
Ability to operate a forklift, safely lift 50 pounds, and use ladders.

Nice To Haves

Previous parts experience is helpful but not required.

Responsibilities

Demonstrate the company’s core values and promote its mission and vision; follow company policies, processes, and procedures and practice safe work habits.
Provide excellent service to internal and external customers by processing phone, email, and walk-in parts orders.
Communicate product knowledge, research customer requests to identify correct parts, and prepare quotes that include product lead times and freight costs.
Manage parts orders and provide customers with order-status updates.
Communicate with vendors and manufacturers as needed.
Process paperwork, including customer invoicing and matching invoices to purchase orders.
Use a computer to retrieve customer and stock-status information, check purchase-order status, and make changes to customer orders.
Participate in the annual physical parts inventory count.
Assist and support Product Support Sales Representatives (PSSRs).
Coordinate with the Credit Department regarding customer account credit status.
Operate a forklift to load and unload items; lift up to 50 pounds safely and use ladders to reach items off the floor.

Benefits

Medical, dental, vision, and prescription insurance
Health Savings Account
401(k)/Roth retirement savings plan with company match
Annual profit-sharing plan
Paid time off, including vacation, sick, holiday, bereavement, and parental leave
Gym membership reimbursement program
Family scholarship program
Employee Assistance Program
Virtual mental health and telemedicine benefit
Company-paid life insurance and disability benefits
Supplemental insurance, including term life, accident, critical illness, and voluntary vision