Parts Counter Sales Associate
About The Position
The Parts Counter Sales Associate assists customers in determining parts requirements, sells parts, and provides order-processing services. The role works closely with branch employees to maintain a high level of customer satisfaction. It involves serving internal and external customers, managing parts orders, coordinating with vendors and other departments, and supporting Product Support Sales Representatives. This is a non-exempt position eligible for overtime, with an hourly pay range of $27.00 to $30.00. Modern Machinery sells, rents, and services heavy equipment and emphasizes exceptional customer service, product support, core values, and a safe working environment.
Requirements
- High school diploma or GED.
- Proficiency with Microsoft Office products, including Outlook, Word, and Excel.
- Personable, highly motivated, and detail-oriented, with the ability to work in a fast-paced environment.
- Ability to provide exceptional customer service to customers, manufacturers, distributors, and coworkers.
- Personal accountability and self-management skills to prioritize and complete required tasks.
- Effective verbal and written communication skills.
- Ability to manage internal and external relationships.
- Ability to cooperate with and support others in the Parts Department and the broader organization.
- Ability to safely lift 50 pounds, use ladders, and operate a forklift.
Nice To Haves
- Previous parts experience is helpful but not required.
Responsibilities
- Demonstrate Modern Machinery’s core values and promote its mission and vision.
- Follow company policies, processes, and procedures, and exercise safe work practices.
- Provide customer service to internal and external customers by processing phone, email, and walk-in parts orders.
- Communicate product knowledge, research customer requests, and determine the correct parts.
- Prepare quotes and provide customers with product lead times and freight costs.
- Manage parts orders and provide customers with order status updates.
- Communicate with vendors and manufacturers when required.
- Process paperwork, including customer invoices, and match invoices to purchase orders.
- Use a computer to retrieve customer information, stock status, and purchase-order status, and to make changes to customer orders.
- Participate in the annual physical parts inventory count.
- Assist and support Product Support Sales Representatives (PSSRs).
- Coordinate with the Credit Department regarding customers’ account credit status.
- Operate a forklift to load and unload items.
- Safely lift items weighing up to 50 pounds and use ladders to access items stored off the floor.
Benefits
- Medical, dental, vision, and prescription insurance
- Health Savings Account
- 401(k)/Roth retirement savings plan with company match
- Participation in annual profit-sharing plan
- Paid time off, including vacation, sick, holiday, bereavement, and parental leave
- Gym membership reimbursement program
- Family scholarship program
- Employee Assistance Program
- Virtual mental health and telemedicine benefit
- Company-paid life insurance and disability benefits
- Supplemental insurance, including term life, accident, critical illness, and voluntary vision
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
