Parts Counter Sales Associate -McDonough
About The Position
RideNow Group is seeking a full-time Parts Counter Sales Associate in McDonough, Georgia. The role supports dealership sales and service operations by helping retail customers and service technicians identify and select parts, delivering customer service at the counter and by phone, managing parts orders and inventory information, receiving and organizing shipments, maintaining retail displays, tracking special orders, and promptly fulfilling technician requests. The associate also recommends related riding gear, maintenance products, and aftermarket accessories, and takes on additional tasks assigned by dealership management. The position is based in an active dealership environment that includes showrooms, parts warehouses, and vehicle lots. It requires frequent standing, walking, bending, stooping, kneeling, crouching, reaching, and lifting or moving items weighing up to 50 pounds. The associate must also safely maneuver powersports vehicles, including ATVs weighing up to 850 pounds, while staying aware of foot traffic, moving equipment, and engine noise. RideNow Group describes its workplace as a high-energy, supportive environment focused on customer service and powersports. Compensation includes competitive commission pay and training pay. Benefits include medical, dental, vision, pharmacy, and telemedicine options; HSA and FSA plans; a 401(k); company-paid life and AD&D insurance; short- and long-term disability; supplemental insurance; paid time off; paid store holidays; employee discounts; an EAP; and a pet discount plan.
Requirements
- At least 1 year of experience in parts retail or counter sales; dealership experience is strongly preferred.
- Enthusiasm for powersports vehicles, riding gear, and helping riders find parts and accessories.
- Commitment to customer service at the sales counter, over the phone, and in support of service technicians.
- Accuracy in catalog lookup, inventory entries, order tracking, and account management.
- Clear verbal and written communication skills.
- A sense of urgency, multitasking ability, and willingness to assist across dealership operations.
- Ability to stand, walk, bend, stoop, kneel, crouch, reach, and lift or move up to 50 pounds throughout the workday.
- Ability to safely push, pull, and maneuver powersports vehicles, including ATVs weighing up to 850 pounds.
- Ability to safely navigate active dealership premises, showrooms, parts warehouses, and vehicle lots while maintaining awareness of foot traffic, moving equipment, and engine noise.
- High school diploma or equivalent.
Nice To Haves
- Familiarity with inventory management systems and point-of-sale software, such as Lightspeed or CDK.
- Background in warehouse operations, shipping and logistics, or parts distribution.
Responsibilities
- Assist retail customers and service technicians in identifying and selecting appropriate parts.
- Provide customer service in person at the counter and over the phone.
- Accurately enter and manage customer accounts, parts orders, and inventory information in the computer system.
- Receive, verify, stock, and organize incoming parts shipments and inventory shelves.
- Keep merchandise displays, accessories, and parts retail areas clean, stocked, and organized.
- Track special orders, update customers on fulfillment status, and support customer satisfaction.
- Fulfill parts requests promptly for service technicians to support repair turnaround and job-ticket flow.
- Recommend complementary riding gear, maintenance products, and aftermarket accessories.
- Perform additional duties and operational tasks as assigned by dealership management.
Benefits
- Competitive commission pay and training pay.
- Medical, dental, vision, pharmacy, and telemedicine options, effective the first of the month after 30 days.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
- 401(k) retirement savings.
- Company-paid life and AD&D insurance.
- Short- and long-term disability insurance.
- Supplemental insurance options.
- Paid time off accrual of approximately 10 days annually for full-time team members.
- Paid store holidays.
- Employee discounts on powersports vehicles, gear, parts, and accessories.
- Employee Assistance Program (EAP).
- Pet Discount Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
