Parts Counter Rep I

JX Truck Center•Clare, MI

22h•$18 - $27•Onsite

About The Position

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.

Requirements

Less than 1 year of counter experience
No training completed
No Business system experience
Limited customer experience
High School or equivalent
Previous customer service experience
Intermediate Computer skills

Nice To Haves

Automotive or truck parts related experience a plus

Responsibilities

Delivering exceptional customer service by greeting customers, assisting in parts selection, answering questions, providing price quotes, and informing customers of companion part requirements and specials in-person and over the phone.
Keeping customers informed on the status of special order and back-ordered parts, and handling customer returns in a professional and courteous manner.
Assisting mechanics with acquiring parts, locating and securing parts from various vendors for shop jobs, and staying updated on industry trends and new products.
Taking initiative to improve processes, enhance customer experiences, and contribute to the overall success of the parts department.
Helping to control and maintain inventory, ensuring accuracy in orders and stock levels, and minimizing waste and loss.
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.