Parts Counter / Department Specialist

Quality Truck Care Center•Oshkosh, WI

9d•$18 - $22

About The Position

Quality Truck Care Center is a family-owned and operated company that has served Wisconsin’s trucking industry since 1986. It represents Western Star, Autocar, and XCMG and is certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles. The Parts Counter / Department Specialist sells parts to customers at the counter, over the telephone, or through the repair shops. The position helps customers identify and select parts, supports technicians with parts requests, fills orders, and handles parts cores and vendor returns.

Requirements

Six to twelve months of parts experience or training.
Effective oral and written communication skills.
High school diploma or equivalent.
Valid Wisconsin driver’s license and ability to be insured.

Nice To Haves

Heavy-duty truck experience preferred.

Responsibilities

Help customers determine and select appropriate parts, and provide price quotes and other parts information.
Inform customers of specials and companion part requirements, ensuring they are exposed to the full product line.
Assist technicians with the parts requisition process and ensure the Parts department receives a completed copy of the parts request or repair order.
Ensure all internal parts requests are billed on the repair order.
Represent Quality Truck Care Center professionally and remain friendly and courteous in interactions with customers and coworkers.
Pull and fill parts orders from stock and prepare orders for daily shipment, delivery, or pickup.
Inspect cores received from customers and tag them for return to the vendor.
Issue customer credit upon receipt of credit from the vendor.