Parts Counter

Asbury Automotive Group • Annapolis, MD

1d

About The Position

The Parts Counter Associate sells parts to retail and shop customers over the counter, through the shop, and by phone. The role helps customers select the parts they need in a friendly, professional, and efficient manner, provides price quotes and product information, and ensures customers are aware of companion parts, specials, and the full product line. The associate also reviews applicable body shop estimates, fills and tracks orders, maintains inventory and paperwork, processes internal parts requests, and assists outside sales representatives.

The position calls for strong communication and customer-service skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Strong computer and phone skills are required; CDK proficiency is a plus. The posting lists an annual pay range of $70,000–$90,000 and describes company benefits, training, and career-development opportunities.

Requirements

• Excellent communication and customer-service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including use of the Internet and MS Outlook.
• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must pass pre-employment screening, including a background check and drug test.

Nice To Haves

• Proficiency in CDK.
• A degree in automotive technology or equivalent military experience.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Answer incoming calls and counter inquiries, providing price quotes and other information as needed.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Review body shop estimates, when applicable, to confirm ordered parts and pricing align with the estimate.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify relevant parties when special-ordered parts are received.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Follow department policies and instructions for special ordering and special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on service repair orders.
• Verify will-call and back-order files weekly, and return items to vendors or stock items that were not picked up or are no longer required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay; stated annual pay range is $70,000–$90,000.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career-path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed