Parts Counter Specialist

K.C. Bobcat • Springfield, MO

1d

About The Position

Bobcat of Springfield, a full-service Bobcat dealership specializing in new, used, and rental compact excavators, skid steer loaders, and track loaders, is seeking a Parts Counter Specialist. The role serves customers and the service department by helping identify parts and supplies, selling merchandise, processing orders, maintaining the sales area, and managing parts shipping, receiving, and inventory. The specialist is expected to provide professional customer service, follow company policies and safety practices, and support a clean, orderly, safe work environment. Additional duties may be assigned.

Requirements

• High school diploma or equivalent.
• Positive outlook and excellent communication skills.
• Strong organizational skills.
• Ability to excel in a high-volume, fast-paced environment.
• Creative problem-solving ability.
• Excellent customer relations skills.
• Good computer and systems knowledge.
• Working knowledge of sales techniques and methodologies.
• Ability to pass a drug screen and physical.

Nice To Haves

• Experience with construction or agricultural equipment.
• Valid driver's license in good standing.

Responsibilities

• Help customers determine their parts and supplies requirements, sell parts and supplies, and process orders.
• Maintain a clean in-store display and merchandise sales area.
• Present merchandise to customers using professional selling techniques.
• Serve and assist customers and the service department professionally, considering their needs and the company’s best interests.
• Occasionally assist customers with loading and unloading parts and supplies.
• Help customers find the products they want and maintain excellent customer relations.
• Handle shipping and receiving of parts and supplies; bin orders promptly and accurately and keep them clean and orderly.
• Assist with weekly inventory counts.
• Optimize freight and emergency or rush order charges while providing good customer support.
• Contact existing and potential customers to market parts and supplies.
• Help resolve customer inquiries, concerns, and complaints.
• Follow company policies and procedures for parts and supplies and enforce policies and procedures specified in company manuals.
• Maintain a safe work environment, obey safety rules, and wear required personal protective equipment.
• Perform additional duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Boot and safety glasses reimbursement
• Christmas Savings Program
• Paid vacation and flex time
• 401(k) matching plan
• Profit-sharing and bonus program
• Short- and long-term disability
• Company-paid life insurance
• Critical care and accident insurance
• Employee Assistance Program
• Paid training
• Opportunities for advancement; the company prefers to promote from within
• Family-friendly company

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED