Parts Counter Associate

Southern States Cooperative•Milford, DE

About The Position

The Parts Counter Associate provides exceptional customer service while supporting the day-to-day operations of the parts department. The role maintains accurate inventory, receives and stocks merchandise, helps customers identify and purchase parts, supports service department needs, and keeps parts displays and storage areas organized and maintained. The associate responds to customer inquiries, processes sales and parts documentation, handles incoming shipments and inventory data, and stocks and sells handheld power equipment and accessories. The position also includes mounting and repairing tires as needed, delivering parts to the service department, and following company policies, safety procedures, and parts administration processes. Product knowledge related to agricultural equipment, parts, and accessories is developed on the job.

Requirements

Valid driver's license.
Basic computer skills, including Microsoft Office, Google Workspace, email, and data entry.
Ability to learn inventory and point-of-sale systems.
Strong customer service and communication skills.
Ability to work independently with limited supervision.
Strong organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
High School Diploma or GED preferred.
Previous experience in parts sales, retail sales, agricultural equipment, outdoor power equipment, automotive parts, or related industries preferred.
Agricultural equipment knowledge preferred; training will be provided for the right candidate.

Nice To Haves

High School Diploma or GED.
Previous experience in parts sales, retail sales, agricultural equipment, outdoor power equipment, automotive parts, or related industries.
Agricultural equipment knowledge.
Forklift experience; training is available if needed.

Responsibilities

Provide a positive attitude and outstanding service to internal and external customers.
Greet customers and assist with parts identification, selection, pricing, and sales.
Respond to customer inquiries in person and by telephone with accurate product information.
Receive incoming shipments and verify items and quantities against packing slips and purchase orders.
Report shortages, damages, or discrepancies to the Parts Manager.
Stock parts and merchandise in assigned bins, shelves, and storage locations.
Notify customers when special-order parts arrive.
Maintain accurate inventory records and enter data into company systems.
Complete sales orders, parts orders, warranty claims, and related documentation accurately.
Fill and deliver parts requests to the service department in a timely manner.
Stock, prepare for sale, and sell handheld power equipment and related accessories.
Repair and mount tires as needed.
Maintain clean, organized, and attractive parts displays, promotional areas, stockrooms, and customer-facing areas.
Follow company policies, safety procedures, and parts administration processes.
Continually develop product knowledge about agricultural equipment, parts, and accessories.
Perform other duties as assigned.