Parts Counter Associate

Alta•Waukegan, IL

4d•Onsite

About The Position

The Parts Counter Associate handles and controls the parts business through inventory management, record keeping, delivery, reporting, and other duties assigned by the parts manager. The role serves parts customers in person and by telephone, helps identify and sell the correct parts, and supports the sales, rental, and service departments with parts needs for customer- and company-owned equipment. The position is full-time at the Waukegan, Illinois branch, with pay of $20–$25 per hour based on experience.

Requirements

Must be able to lift 90 pounds 50% of the time to unload parts and perform related tasks.
Must know how to operate a basic personal computer or be capable of learning during the probation period.
Must complete job assignments in a reasonable and responsible manner.

Responsibilities

Greet and assist parts customers in person and by telephone to complete parts sales across available vendor lines.
Receive, record, and place incoming parts, units, components, and assemblies into inventory.
Maintain parts records and reference materials, including literature, brochures, lists, catalogs, bin tickets, and price sheets.
Help customers resolve problems, identify part numbers, complete order forms, and recommend or sell related items when appropriate.
Maintain proficiency in parts business processes and functions to support customer confidence and satisfaction.
Analyze stock, estimate usage, and prepare order forms as directed.
Provide parts information to personnel in other departments.
Keep the parts department clean and orderly, maintain safety and security, and report deficiencies.
Attend available meetings, seminars, and schools to increase job knowledge.
Handle customer complaints diplomatically and report conditions that may require further company attention.
Fulfill commitments and ensure deliveries are made on schedule; inform customers of known delays.
Assist sales, rental, and service departments in identifying and securing parts for customer- and company-owned equipment and property.
Process inbound and outbound parts orders; pick and pack orders for shipment using the best alternative.
Update showroom pricing and stocking levels for parts and accessories.
Perform other duties assigned by the parts manager.
Cooperate with other company personnel in a parts capacity and advise superiors of departmental changes that may affect company success.
Be accountable to the parts manager for properly interpreting duties and responsibilities.