Parts Counter Associate

Woody Buick GMC of Naperville•Naperville, IL

97d

About The Position

Woody Buick GMC is a family-owned dealership with over 20 years of experience, focused on its customers and community. The Parts Counter Associate supports dealership departments, technicians, and retail and commercial customers by providing parts information, researching and estimating parts, and helping maintain inventory and timely parts fulfillment. The role also involves customer service, safety, and maintaining a professional appearance.

Requirements

Technical automotive knowledge.
Computer literacy.
Good communication skills.
Basic understanding of inventory and reporting.

Responsibilities

Assist in maintaining inventory consistent with the requirements of the various departments.
Interact daily with technicians and retail customers.
Provide in-stock parts information to technicians.
Research and find parts as necessary.
Answer phone and email inquiries.
Provide parts cost estimates for commercial and retail requests.
Assist with monitoring and adjusting inventory.
Ensure all parts are properly tagged.
Supervise stock order procedures.
Work closely with the service manager and body shop manager to ensure timely turnaround of parts needed.
Provide technical assistance when necessary.
Develop and enforce guidelines for working with customers to ensure maximum customer satisfaction.
Enforce safety requirements.
Maintain a professional appearance.