Dealership Parts Advisor

Scharmach Automotive Group•Fife, WA

2d•$26 - $30•Onsite

About The Position

Tacoma MINI is seeking a customer-focused Parts Advisor to support customers, service technicians, and service advisors. The position identifies, sources, and supplies automotive parts and accessories while ensuring accurate transactions, maintaining organized inventory, and providing professional service. The Parts Advisor supports customer counter operations and service department needs to help keep repairs and orders moving efficiently.

Requirements

High school diploma or equivalent.
Strong knowledge of automotive systems, parts, and terminology.
Excellent communication and customer service skills with a friendly demeanor.
Proficiency in dealership management software and inventory systems.
Ability to multitask and thrive in a fast-paced environment.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

Previous experience in a front counter parts advisor role or customer-facing automotive position.

Responsibilities

Help customers, service technicians, and advisors identify and obtain the correct automotive parts and accessories for customer purchases and repair orders.
Provide accurate pricing, availability, and delivery information, and communicate order status and delays to customers and service staff.
Process parts orders, repair order requests, returns, payments, and warranty-related parts transactions using dealership management software.
Coordinate special orders and source uncommon or hard-to-find parts through vendors, keeping relevant parties informed through fulfillment.
Support inventory accuracy with regular stock checks, organized storage, and coordination with the Parts Manager to replenish commonly used items.
Prioritize technician parts requests to minimize downtime and support efficient service department workflow.
Maintain knowledge of automotive parts, accessories, manufacturer updates, and applicable recalls; recommend relevant accessories and dealership specials.
Maintain clean, organized counter, display, and storage areas; resolve parts-related questions professionally and follow dealership policies and safety standards.