Dealership Parts & Service Manager

BALL EQUIPMENT • Richmond, MI

1d • $70,000 - $100,000 • Onsite

About The Position

The Parts and Service Manager oversees the daily operations of the Parts and Service Departments at Ball Equipment’s Richmond, Michigan location. Ball Equipment is a full-service dealership providing sales, OEM parts, accessories, maintenance, and repair services for powersports vehicles and outdoor power equipment. The manager leads department employees, supports an excellent customer experience, maintains efficient workflows, improves profitability, and ensures manufacturer standards are followed.

The role supports a broad range of products, including ATVs, UTVs, motorcycles, dirt bikes, snowmobiles, lawn mowers, snow blowers, chore equipment, and small-engine outdoor power equipment. Current OEM brands include Polaris, Arctic Cat, CFMOTO, Honda, Cub Cadet, Gravely, Ferris, and Husqvarna, among others. The manager uses LightSpeed DMS/CRM/POS systems to monitor sales, repair orders, service productivity, customer satisfaction, and department performance.

This full-time management role includes Saturdays and extended hours during spring and summer peak seasons. Occasional travel may be required for OEM training, dealer meetings, and vendor events.

Requirements

• 3–5 years of management experience in powersports, outdoor power equipment, automotive, marine, agricultural equipment, dealership, or related service industries.
• Strong understanding of mechanical systems, OEM parts, service department operations, repair orders, and warranty processes.
• Strong leadership, organizational, communication, and problem-solving skills.
• Proven ability to improve customer satisfaction, employee performance, department efficiency, and profitability.
• Ability to manage seasonal workload changes in a fast-paced retail, parts, and service environment.
• Frequent standing, walking, and handling of parts, tools, and equipment; must occasionally lift or move up to 50 lbs.
• Ability to work Saturdays and extended hours during spring and summer peak seasons.
• Occasional travel may be required for OEM training, dealer meetings, and vendor events.

Nice To Haves

• Experience with LightSpeed DMS/CRM/POS or comparable dealership management software.

Responsibilities

• Recruit, train, schedule, coach, and supervise Parts and Service Department employees.
• Build a team-first culture promoting accountability, communication, and cross-department support.
• Provide regular feedback, coaching, and performance reviews to support employee development and department goals.
• Help ensure the Parts and Service Departments are properly staffed and prepared for seasonal business demands.
• Ensure customers receive professional, accurate, and timely support at the parts counter and service desk.
• Oversee repair orders, estimates, warranty claims, service invoices, and work order accuracy.
• Support growth in OEM parts, aftermarket parts, accessories, maintenance services, repairs, and service packages.
• Resolve customer concerns professionally while protecting customer satisfaction and department profitability.
• Maintain appropriate parts inventory levels and oversee ordering, returns, cycle counts, and warranty-related parts processes.
• Improve scheduling, technician productivity, service turnaround time, and overall department efficiency.
• Use LightSpeed or comparable dealership software for reporting, billing, customer communication, and coordination between departments.
• Track key performance indicators, including fill rate, gross profit, technician efficiency, service productivity, hours per repair order, and customer satisfaction scores.
• Ensure compliance with OEM standards, dealership procedures, warranty requirements, and operational best practices.
• Partner with Sales on PDI, accessory installation, unit preparation, service scheduling, and customer delivery expectations.
• Coordinate Parts, Service, and Sales to provide a seamless customer experience.
• Support daily operations and assist team members during peak periods as needed.
• Achieve shop labor sales and gross profit goals, technician efficiency and productivity targets, inventory accuracy and fill rate goals, customer satisfaction goals, and department P&L targets.
• Develop and retain key service and parts personnel and hold them accountable.

Benefits

• 100% employer-paid medical insurance.
• 100% employer-paid dental insurance.
• 100% employer-paid short-term disability insurance.
• 100% employer-paid life insurance.
• Voluntary vision, long-term disability, and supplemental life insurance coverage options.
• 401(k) retirement plan with employer match: 100% match on the first 3% of employee contributions and 50% match on the next 2%.
• Competitive paid time off package and six paid holidays annually.
• Ongoing manufacturer-certified and in-house training opportunities.
• Employee discounts on vehicles, parts, apparel, and service work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed