Parts Account Manager

AEC•Louisville, KY

About The Position

Air Equipment Company is a manufacturer’s representative firm specializing in commercial HVAC products, with Service and Warranty and Parts divisions. The Parts Account Manager promotes and sells manufacturer-line products related to the Parts business. In partnership with other business streams, the position builds and manages long-term relationships with customers, accounts, and manufacturers, and helps ensure customer satisfaction and retention through outstanding service. The role reports to the Parts Manager and is classified as exempt. It involves working in an office and occasionally in the field, visiting and supporting customer accounts, and regular travel, including some overnight travel. The employee may also attend or host sales-related events outside normal business hours and may provide backup for inside or counter sales.

Requirements

Bachelor’s degree in Business or a related field and four to six years of parts sales-related experience, or an equivalent combination of education and experience.
Excellent initiative and interpersonal communication skills, with a demonstrated ability to influence others.
Strong PC skills in Microsoft Office 2007, including Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and to address problems involving several concrete variables in standardized situations.
Mental stamina for problem-solving and prioritizing multiple tasks.
Regular travel is required, including some overnight travel.
Ability to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
Required vision abilities include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Heating, ventilation, and air conditioning (HVAC), construction, or parts industry experience.

Responsibilities

Identify parts sales opportunities with new and existing customers.
Build partnering relationships with customers and individuals responsible for purchasing decisions.
Develop relationships with multiple key players in customer operations.
Actively manage sales growth plans for assigned accounts.
Visit and support customer accounts.
Manage multiple ongoing opportunities focused on selling OEM and aftermarket parts and supplies.
Follow up to ensure customer satisfaction.
Make customers aware of product offerings and promotions.
Attend or host sales-related entertainment and events, occasionally outside normal business hours.
Know all vendor lines and demonstrate and discuss them with customers.
Work with and support the Parts Department team.
Provide backup support for inside sales or counter sales as needed.