Parts Account Manager

AEC•Louisville, KY

About The Position

Air Equipment Company is seeking a Parts Account Manager to promote and sell manufacturer product lines related to its Parts business. The position works in partnership with the company’s other business streams and develops long-term relationships with customers, accounts, and manufacturers. It uses strong customer service to support customer satisfaction and retention. The role reports to the Parts Manager and is classified as exempt. The position is with a manufacturer’s representative firm focused on commercial HVAC products, with Service and Warranty and Parts divisions alongside its core business. Work takes place in an office and possibly, occasionally, in the field. Regular travel is required, including some overnight travel. Sales-related entertainment and events may occasionally take place outside normal business hours.

Requirements

Bachelor’s degree in Business or a related field and four to six years of parts sales-related experience, or an equivalent combination of education and experience.
Excellent initiative and interpersonal communication skills, with a demonstrated ability to influence others.
Strong PC skills in Microsoft Office 2007, including Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Ability to regularly use a computer keyboard and telephone, reach with hands and arms, and regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.
Ability to occasionally climb or balance and stoop, kneel, crouch, or crawl.

Nice To Haves

Experience in heating, ventilation, and air conditioning (HVAC), construction, or the parts industry.

Responsibilities

Identify parts sales opportunities with new and existing customers.
Build partnering relationships with customers and people responsible for purchasing decisions.
Develop relationships with multiple key players in customer operations.
Actively manage sales growth plans for assigned accounts.
Visit and support customer accounts.
Manage multiple ongoing opportunities to sell OEM and aftermarket parts and supplies.
Follow up to ensure customer satisfaction.
Make customers aware of product offerings and promotions.
Attend or host sales-related entertainment and events, occasionally outside normal business hours.
Know vendor product lines and demonstrate and discuss them with customers.
Work with and support the Parts Department team.
Provide backup support for inside sales or counter sales as needed.