Parts Account Manager

AEC•Lexington, KY

About The Position

Air Equipment Company is a manufacturer’s representative firm for commercial HVAC products, with Service and Warranty and Parts divisions. The Parts Account Manager promotes and sells manufacturer products related to the Parts business and works in partnership with other business streams. The role develops and manages long-term relationships with customers, accounts, and manufacturers, using strong customer service to support satisfaction and retention. The position reports to the Parts Manager and is classified as exempt. Work takes place in an office and occasionally in the field, with regular travel and some overnight travel. The employee may also attend or host sales-related entertainment and events outside normal business hours. The job description notes that duties are not all-inclusive and that other related duties may be assigned to meet the organization’s needs.

Requirements

Bachelor’s degree in Business or a related field and four to six years of parts sales-related experience, or an equivalent combination of education and experience.
Excellent initiative and interpersonal communication skills, with demonstrated ability to influence others.
Strong PC skills in Microsoft Office 2007, including Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Ability to meet the stated physical demands, including regular lifting or moving of up to 25 pounds and frequent lifting or moving of up to 50 pounds.

Nice To Haves

Heating, Ventilation, and Air Conditioning (HVAC), construction, or parts industry experience.

Responsibilities

Identify parts sales opportunities with new and existing customers.
Build partnering relationships with customers and individuals responsible for purchasing decisions.
Develop multiple relationships with key players in customer operations.
Actively manage sales growth plans for assigned accounts.
Visit and support customer accounts.
Manage multiple ongoing opportunities focused on selling OEM and aftermarket parts and supplies.
Follow up to ensure customer satisfaction.
Make customers aware of product offerings and promotions.
Attend or host sales-related entertainment and events, occasionally outside normal business hours.
Maintain knowledge of vendor lines and demonstrate and discuss them with customers.
Work on and support the Parts Department team.
Provide backup support for inside sales or counter sales when needed.
Travel regularly, including some overnight travel.
Perform other related duties as negotiated to meet the organization’s ongoing needs.