Parts & Service Account Manager

Kenworth Louisiana•Shreveport, LA

About The Position

The Parts & Service Account Manager solicits parts business from assigned accounts through personal and phone contacts. The role visits assigned customers, prospects for new customers, coordinates parts orders and service sales, follows up to ensure customers are properly served, and maintains customer records and required reports. The employee attends company-required training and maintains a professional appearance. Other duties may be assigned. The position requires driving to customer locations for extended periods and lifting at least 50 pounds. The employee drives a company vehicle equipped with front and rear cameras and a GPS tracking system.

Requirements

Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent communication skills.
Valid driver's license.
Ability to pass the company's insurance requirements.
Ability to drive to customer locations for extended periods.
Ability to lift at least 50 pounds.

Nice To Haves

Previous sales experience preferred.

Responsibilities

Visit assigned customers.
Prospect for new customers.
Communicate parts orders to counter personnel and advise whether orders are stock or emergency.
Confirm with customers that delivery dates for non-stock items are acceptable before ordering.
Review special orders with the parts manager and obtain approval before ordering.
Obtain the parts manager's approval for special pricing.
Advise counter personnel on delivery instructions.
Follow up on parts orders to ensure customers have been served properly.
Coordinate service sales with service salespeople.
Submit completed call reports, time sheets, and expense reports.
Update customer records to reflect changes such as customer names and addresses.
Attend all company-required training.
Maintain a professional appearance.
Perform other duties as assigned.