Parts Account Manager

AEC•Lexington, KY

About The Position

Air Equipment Company is seeking a Parts Account Manager to promote and sell manufacturer products related to its Parts business. The company is a manufacturer’s representative firm serving the commercial HVAC industry, with Service and Warranty and Parts divisions. Working in partnership with the company’s business streams, the role builds and manages long-term relationships with customers, accounts, and manufacturers, while providing outstanding customer service to support satisfaction and retention. The position reports to the Parts Manager and is classified as exempt. The role involves developing sales opportunities and growth plans for assigned accounts, supporting customers through account visits and follow-up, and managing multiple ongoing opportunities to sell OEM and aftermarket parts and supplies. The position also works with the Parts Department and may provide backup for inside sales or counter sales. Regular travel is required, including some overnight travel. The work takes place in an office and occasionally in the field.

Requirements

Bachelor’s degree in Business or a related field and four to six years of parts sales-related experience, or an equivalent combination of education and experience.
Excellent initiative and interpersonal communication skills, with demonstrated ability to influence others.
Strong PC skills in Microsoft Office 2007, including Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and effectively present information in one-on-one and small-group situations.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Ability to regularly use a computer keyboard and telephone, reach with hands and arms, and regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.
Ability to occasionally climb or balance and stoop, kneel, crouch, or crawl; frequent standing, walking, and sitting are also required.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Heating, ventilation, and air conditioning (HVAC), construction, or parts industry experience.

Responsibilities

Identify parts sales opportunities with new and existing customers.
Build partnering relationships with customers and people responsible for purchasing decisions.
Develop multiple relationships with key players in customer operations.
Actively manage sales growth plans for assigned accounts.
Visit and support customer accounts.
Manage multiple ongoing opportunities focused on selling OEM and aftermarket parts and supplies.
Follow up to ensure customer satisfaction.
Make customers aware of product offerings and promotions.
Attend or host sales-related entertainment and events, occasionally outside normal business hours.
Maintain knowledge of all vendor lines and demonstrate and discuss them with customers.
Work on a team with and support the Parts Department.
Provide backup support for inside sales or counter sales as needed.